Mid QA/Tech Support Specialist
GFT SE
Heredia, CR
hace 21 días

Descripción del puesto

The Client was founded in the early 1970s, is a global investment firm that manages alternative investments, focusing on Private Equity funds raised from an array of institutional investor, investment banks, commercial banking, endowments, insurance companies, sovereign wealth fund and high-

net worth individuals. The Client has a staff of more than 1,250 professionals, , based in eight located in Tokyo, Houston, Dublin, San Francisco, Mumbai, Dubai, Riyadh, Seoul, Beijing, Boston, Dallas, London, Menlo Park, Madrid, Paris, Sao Paulo, Singapore and Sydney.

You will have the opportunity to work with a talented team developing financial software solutions at our firm. Our team develops a wide variety of software to support business process and workflows, analytical, data management and reporting capabilities for our internal customers and the firm’s clients.

Nivel

  • Profesionales con experiencia
  • Categoría del empleo

  • Project Development
  • We are seeking a QA / Technical Support Specialist to join our highly skilled, experienced, close-knit team. This is an exciting opportunity for an individual to expand their knowledge of finance and advance their career in testing & support.

    You will be a critical member of the team, with activities being equally divided between QA and client support, as well as assisting the development team.

  • Responsibilities
  • o Implement test plans (acceptance, regression, and validation testing) for new software in order to expose flaws and ensure all requirements are satisfied before code is released to production

    o Work with stakeholders closely in order to ensure that their expectations on current development is being met

    o Supporting our team members in researching and resolving any issues that are reported by our stakeholders

    o Liaise with our data vendors to ensure that our processes are working correctly and coordinate with them on implementing changes / bug fixes.

    o Keep our knowledge base up to date by managing internal production and quality documentation

    o Analyze, track, and report on production issues and maintain defect metrics

  • Qualifications
  • o Clear Communicator (written and verbal) : ability to communicate to diverse groups, including developers and customer service representatives

    o Team Player : capable of working on group and individual projects, along with a willingness to help others

    o Demonstrated understanding of technical topics and IT terminology

    o Should be strong in testing concepts, tools, process, and the software development lifecycle

    o 3-5 years of QA experience in Software development team

    o Experience with project management methodologies and tools (Agile / Scum / Jira)

    o Possesses solid organizational and time management skills as well as a dedication to superior customer service.

    o Bachelor’s degree

    o Experience with automated testing a plus

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