Junior GHD Professional – Práctica Profesional Internship 2021
McKinsey & Company
San Jose, Costa Rica
hace 5 días


  • High school diploma
  • Outstanding customer service orientation
  • Ability to build rapport and trust quickly
  • Knowledge in Microsoft Office, internet browsers, Windows, Lotus Notes, IOS, Cisco VPN, network printing and wireless routers
  • Good judgment skills with a strong sense for urgency and attention to detail
  • Excellent problem-solving skills, i.e. ability to apply a highly logical and well-organized approach to the analysis and resolution of issues
  • Active listening and the ability to cogently summarize an issue, both in writing and verbally
  • Excellent communication skills in English (both written and oral)
  • Costa Rican work permit
  • Who You'll Work With

    You will work in our San Jose, Costa Rica office and will be part of our Global Helpdesk (GHD) team.You will work with internal consultants and support staff by troubleshooting and resolving a wide variety of IT issues predominantly via the phone.

    You will work in a global team sharing a common understanding of a client-first oriented work environment.

    What You'll Do

    You will be responsible for helping colleagues get their business technology up and running as quickly as possible. In this role, you will use your communication skills and problem-solving abilities to provide excellent customer service to your colleagues.

    You will strive to form productive relationships, ensuring that a resolution is found for each problem you are presented with.

    You will ensure that troubleshooting procedures are documented and best practices are shared. You will use the knowledge centered service methodology and ensure all self-resolved call tickets are linked to appropriate knowledge objects.

    You will search for knowledge in order to resolve issues and will provide regular and timely feedback for existing knowledge.

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