Finance Master Data Operations Supervisor
San Antonio de Belen Heredia Costa Rica
hace 2 días

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 160,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Position Purpose

At Cargill, one of our foundational guiding principles is data as a corporate asset . This allows for "one version of the truth" and enables data to be turned more effectively and efficiently into business insight and commercial value.

This insight will allow for timely actions to be taken by Cargill's businesses in the marketplace.

The Operations Lead will be responsible for the steady state maintenance activities of Finance Master Data Objects.

This position will be responsible for the service delivery of the Finance Master Data operations team; ensuring resolution of all cases assigned to the different queues supported (JDE / SAP), serve as an escalation point to the different requesters (business units), ensure SLAs are met and the highest customer service is achieved, ensure the team follows all internal policies and all requests are validated in a consistent manner.

This position will work across Finance Master Data to ensure we are enabling Cargill’s goal in realizing value through treating data as a corporate asset.

Principal Accountabilities

40% People, talent, operations and budget management

  • Manages and provides coaching to Business Service Operations staff.
  • Participates in selection and hiring of team members.
  • Provides input into the planning of future workforce needs for Business Service Operations.
  • Accountable for performance management, talent development, succession planning and engagement for staff.
  • Partners with other Business Service Operations supervisors locally to develop, manage, and engage talent.
  • Manages the budget for team
  • Accountable for the resolution of all cases, identification and escalation of reoccurring problems, and resolution of issues reported by business unites / requestors.
  • Makes sure the team has the proper level of knowledge to complete the tasks at hand and utilizes a standard and full knowledge to resolves issues.
  • Queue Management to ensure timely communications regarding response and resolution of cases in all ERPs
  • Oversees all local operations and works actively with the regional lead on alining processes and best practices for the team
  • Manage day-to-day activities, analyzing statistics and reading and writing report Manage Capacity planning to ensure resources engagement to projects
  • 25% Process compliance, planning and execution

  • Act as data stewards to support Business Units and Finance function to keep Finance Master Data accurately while adhering to data standards and understanding the impact across the organization.
  • Provides day-to-day, first-level supervision for transactional tasks which support the compliance, planning and execution of Finance Master Data Maintenance activities.
  • Ensure relevant and consistent data standards, as well as compliance with regulatory requirements are met in conjunction with the Enterprise Data Stewards.
  • Supervises regulatory compliance procedures, audit activities, and follows the governance process for approvals.
  • Leads basic administrative support regarding the interpretation and delivery of policies, programs and processes.
  • Accountable for the execution of the Finance Master Data requests in JDE, SAP and other secondary systems as needed for countries in scope.
  • Act as an escalation point for Finance Master Data analysts and Specialist on complex scenarios
  • 15% Client interaction and business partnership

  • If requests do not align to data standards, provide detailed information to the business with rationale for not proceeding with the core master data transaction and evaluate and recommend alternatives
  • Collaborate with E2E services across Function / BU providing alignment on processes that rely on master data service
  • Build and maintain relationships with key business process outsourcers.
  • Supervises a team in the coordination of messages daily between internal and external stakeholders using multiple modes of communication (telephone, email, instant message) to ensure well-established processes are executed.
  • Ensures stakeholder support of changes to process steps, schedule or any issues. May resolve issues using general process knowledge.
  • Manages existing relationships / interactions with stakeholders and may become involved to resolve disputes and act as a liaison between stakeholders.
  • Approves the design and delivery of training / education sessions for stakeholders.
  • Responsible for resolution of incidents and issues using general process knowledge through interactions with stakeholders.
  • 10% Data management, research & analysis, systems and reporting

  • Draws upon general process knowledge to educate staff on principles, theories and concepts, collects / consolidates data for team to assist them with determining appropriate information to support research and analysis.
  • Comply with and champion enterprise data policies for assigned data domains; ensuring documentation of internal processes, procedures, tools are maintained accurately.
  • Servicing requests for information, including reporting, answering questions, checking data in the system, completing validations to ensure data integrity, among others.
  • Supervises the preparation of reports / materials using established procedures for use by process stakeholders.
  • Provides operational leadership to the design, implementation and maintenance of tools and resources.
  • Assist with monitoring, compliance and execution as it relates to master data set-up and verification activities.
  • 10% Process improvement and best practices

  • Drive continuous improvements in Finance Master Data processes exploring people, process, and technologies solutions.
  • Lead the design and improvement of processes for executing complex, cross-department data maintenance requests.
  • Participating in new process migrations that are led by the Project Integration Lead. Participating in audits, training, documenting procedures, etc.
  • Challenges the status quo with functional leadership and other stakeholders to explore new ways to analyze, measure, execute and ultimately bring increased value to the asset or process.
  • Seek opportunities to gain process efficiencies.

  • Provides day-to-day, first-level supervision for process improvement tasks, and may contribute to the development of process strategies.
  • Qualifications

    Required Qualifications

  • Bachelor’s degree in IT, Accounting or Finance or equivalent in experience
  • Minimum 5+ years of IT or accounting / finance experience
  • Minimum 3+ years of supervisory experience
  • Experience with SAP Financial Model FICO
  • Should have led a team of minimum of 10 to 15 team members
  • Proven strong knowledge in the managing of operation teams
  • Self-motivated with excellent analytical, problem-solving, and communication skills
  • Proven strong leadership skills; ability to influence across functions
  • Proven commitment to and strong track record in internal controls
  • Proven ability to manage multiple tasks and adapt to a changing environment
  • Able to perform well under pressure, establishing priorities to meet deadlines
  • Advocate for change and continuous improvement
  • Must have computer skills with proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
  • Fluent in English C1
  • Preferred Qualifications

  • ERP experience, specifically in JDE Oracle Oneworld, World Enterprise ERP, and / or SAP
  • Internal Controls experience (COSO, CFR policies, TGRC policies)
  • Information Technology

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