The OTC Sr. Analyst, reports directly to the OTC Accounts Receivable Team Lead of Global Shared Services Center in support of its mission to leverage resources on a global scale through the use of shared services to reduce costs, maintain or increase customer service, and build new capabilities.
Responsibilities include the delivery of Best In-Class OTC processes in accordance with negotiated Service Level Agreements.
ABOUT YOUBacardi Business Service is looking for high performing individuals who are success driven and interested in a career at Bacardi.
The Sr. Analyst position is a highly competitive role structured to strengthen accounting and finance competencies.You will be managing proper collection activities and efforts to ensure timely and accurate recovery and make sure that customer deductions and discrepancies are properly handled and resolved.
RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
Execute the collections process cycle (customer contact, escalations, legal referrals, etc.) to accelerate cash collections, and reduce DSO and overdue percentage.
Create on a monthly collections strategy to make sure targets are achieved.
Coordinating with the Rebates and Customer Services teams to provide visibility of deductions and a prioritization of cases to be tackled.
Completion of monthly tasks such as SOX controls, reports and information delivered to key stake holders.
Coordinating with the Cash Apps team to make sure accounts are reconciled and payment are applied accordingly.
Becoming a problem solver of issues reported by customers and key stake holders. Manage escalation and keep track of common mistakes and complaints
Keeping track and providing visibility of trends that produces un-collectability (Disputes / claims, Rebates deductions, returns, etc.)
Conduct regular touchpoint meetings with key stakeholders (Commercial team, local finance, Customer Service and Logistics) to share results, challenges and require support.
Ensuring a high level of global process efficiency and effectiveness.
Skills and Experience
SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
Minimum of three years of experience working across one or more of the Order to Cash areas : (cash application, credit management, collections, rebates, billing, disputes management, etc)
Experience working in Shared Services environments.
Advanced in Italian / English
Experience using SAP platform.
Strong analytical, diagnostic, and problem-solving skills.
Ability to prioritize tasks and manage his / her time efficiently.
Ability to push creative thinking beyond the boundaries of existing company practices and mindsets.
Detail oriented with the ability to capture information in a clear, concise manner and can adapt information for various audiences.
Proactive individual that can collaborate and build effective relationships across all levels of the organization.
Works well in a team environment and is a self-starter that continuously is thinking on how things can be done better requiring minimal direction and support.
Knowledge of standard business practices and professionalism in a customer service environment.
Advanced knowledge of MS Office (outlook / excel / word / PowerPoint / Teams)
PERSONAL QUALITIES SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR
Belonging : You have a strong capacity to create a culture of Belonging’, where people feel appreciated for who they are, what they do, and who they can become.
Self-Awareness : You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others.
People Agility : You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance.
Results Agility : You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
Mental Agility : You can think critically to penetrate complex problems and expand the possibilities by making fresh connections.
You think strategically whilst being execution focused and bring creativity to the challenges you are presented with.
Change Agility : You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change.
You have a growth and learning mindset : ready to test, stumble, learn and apply from experience.