Analytic Support Agent
McKinsey & Company
San Jose, Costa Rica
hace 10 horas
  • 2+ years of experience in a similar role
  • Very strong analytical, conceptual and problem-solving skills
  • Outstanding communication and people skills
  • Ability to clarify and translate business requirements into scalable solutions
  • Efficient collaboration and time management skills
  • Very strong customer service attitude and a high level of professionalism
  • In-depth knowledge of Microsoft Excel
  • Good understanding of relational databases
  • Previous experience with Tableau, Alteryx, PowerBI, R / R-Studio, Python, Jupyter, DataBricks is an advantage
  • Superior command of the English language
  • You'll join our San Jose, Costa Rica office as part of our global information technology team, where as a professional you'll help us plan and participate in an increasingly complex, digital world.

    As part of a global team, you will collaborate with specialists located in Dusseldorf, Manila, Prague, Waltham and Toronto.

    You will provide analytic support by phone and email to colleagues from all over the world, responding to, researching, resolving and tracking questions received in a timely manner to maximize user productivity.

    In this role you’ll demonstrate a high degree of collaboration with regional centers to ensure the timely distribution of knowledge and positive impact on user satisfaction.

    Additionally, you’ll contribute to a strong team environment by engaging the assistance of other specialists when appropriate, as well as being available to provide other colleagues assistance.

    You'll receive time-critical requests, with a clear analytical focus. Most of these requests are solved live over the phone or via screen sharing sessions.

    They range from simple functional questions to complex data modelling. You'll measure your success based on how effectively internal employees achieve their goals.

    You will work in a strong team environment which will help you deliver top tier results. All colleagues around the world are engaged in assisting one another whenever appropriate.

    Knowledge sharing is embedded in our team’s culture as we build off and learn from each other’s expertise.

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