Customer Training Specialist
Kareo
Heredia, Costa Rica
hace 6 días

The Position

Customer Training Specialist

What We Need

We are looking for a Customer Training Specialist who will train product and industry best practices to Kareo customers following a pre-established training plan.

You will partner with internal teams to ensure the customer is educated on the Kareo platform.

Your Area of Focus

  • Responsible for facilitating product training via remote webinars to Kareo customers
  • Act as a Kareo subject matter expert and continuously delivers best practice education to end users during group and one-on-one training sessions
  • Assist team in maintaining department queues, working cases, and responding to customers in a timely manner
  • Support department initiatives and identify ways to enhance training effectiveness. Perform various tasks as assigned by the Training Manager
  • Maintain accurate and timely documentation within Salesforce for each customer and escalate all appropriate matters immediately to Training Manager
  • Provide meaningful feedback and thoughtful recommendations for product enhancements to improve the customer implementation process
  • Participate in team skills trainings to help maintain strong product knowledge and industry best practices
  • Maintain 95% Training CSAT
  • Your Professional Qualifications

  • Advanced English (CEFR C1) communication skills, both verbal and written
  • Training Certifications preferred
  • Experience in software training and willingness to learn new systems, software and procedures
  • Knowledge and understanding of a physician’s office; including clinical, office workflow, appointment scheduling, medical insurance billing, and collections
  • Strong verbal and written communication skills in order to write content and facilitate training
  • Positive attitude that drives positive training and employee buy in
  • Exceptional written and oral communication skills
  • Ability to maintain integrity and high level of professionalism
  • Our Values

  • Passionate - Be Passionately Driven : We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare.
  • We hold ourselves to the highest standards. And we work with urgency because what we do matters.

  • Customer-Focused - Dedicated to Customer Success : Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive.
  • We are solution-oriented and aligned with their needs.

  • Collaborative - Together We’re Better : Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
  • Growing - Constant Growth : We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
  • We are creative problem solvers that believe in making things better.

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