PROGRAM MANAGEMENTVOLUNTEER ABROAD The Field Manager ensures that volunteers are busy and productive at their projects. The Field Manager is expected to make sure volunteers are engaged and actively working at their community service placements.
The Field Manager simultaneously manages a number of social projects (15-22) and a number of volunteers (10-75). The primary goal is to provide structure and organization that results in positive impact at each project.
Resources include some limited funding, volunteers, and the creativity and organizational skills the Field Manager brings to the field.
The Field Manager manages these projects and provides organization, client service, encouragement, translation, and any other support required to make sure volunteers are productive at the project site.
The Field Manager must develop strong, interactive relationships with the Director(s) of each project. They must work toward creating mutually beneficial relationships ensuring that Maximo Nivel is a good partner and that Maximo Nivel’s volunteers and the project benefit from the relationship.
Benefits include : improved realization of the project’s mission, improved organization, improved cleanliness, improved attendance, construction, food, supplies, improved support for the project Director and staff, etc.
The Field Manager also provides orientation, client service, housing, and scheduling support for all of Maximo Nivel’s study abroad programs.
DEVELOPMENT WORKVOLUNTEER PROJECT SITES Field Managers meet with and assess project sites for suitability to host international volunteers and to work with Maximo Nivel.
Suitability is determined by assessing : existing organization, existing team, need, ability and willingness to work with international volunteers, and the opportunity for Maximo Nivel and its volunteers to bring positive impact to the project.
FAMILY-STAYS Field Managers meet with and assess new host families for their suitability to provide housing and food to Maximo Nivel’s international clients.
Suitability is determined by assessing motivations of the family for housing international guests, cleanliness, hospitality, number of rooms / beds, ability to provide good food and timely meals, and the family’s willingness to provide a cultural immersion experience.
ADMINISTRATIVE WORKThe Field Manager provides support for overall program management, including : Safety and risk management Airport pick-up Orientation and welcome Site visits and problem-solving Sales and client service Coordinating donations and aid Housing support and problem solving Sending emails, answering phones, and updating the CRM system Scheduling : Volunteers, Spanish classes, family-stays, etc.
Travel details : flights, hotel, arrival, departure, etc.QUALIFICATIONS Bachelors Degree Bilingual English / Spanish. 2-3 years professional experience Business minded and very strong at managing details Must be very client service oriented Passion for traveling and helping others Excellent computer skills including Word and Excel