Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Team Background : As a member of the Digital Media Business Transformation team, you will help drive the strategy and execution that delivers growth and sales success across two of Adobe’s largest product suites : Creative Cloud and Document Cloud.
You will apply and develop expertise around subscription-based business models, specifically focused on our global Business to Business (B2B) customer across both ecommerce (self-service) and assisted sales.
Role Description : Are you looking for a fast-paced, high-visibility role with strong growth potential? This is the role for you.
Reporting to the Group Manager of the Digital Media Operating Model Transformation team and working in close partnership with the Vice Presidents of Operations and B2B, your work will focus on steering the next phase of business transformation via evolving our Data Driven Operating Model (DDOM) for B2B.
Launching the data, metrics, and operating model is core to our B2B GTM strategy and a critical driver to expand our footprint among business customers.
The role partners daily with Senior Directors and Vice Presidents+ across the business with high visibility and impact, and requires strong poise, confidence, resourcefulness, and persistence to manage up and through obstacles!
Key Responsibilities :
Drive key workstreams of to launch our B2B Data Driven Operating Model (DDOM)
Map the end-to-end B2B customer journey across pre-sales, sales, and post-sales
Identify and align multiple teams to the right metrics to understand + optimize the health of the customer journey and performance
Stand-up single source of truth data + targets to manage business performance and enable business decisions
Build the B2B operating model (e.g. stand-up governance council, identify the people + processes responsible for identifying and actioning on the B2B data / insights) to drive performance and growth
Post-launch of B2B DDOM, test + optimize the data, metrics, and Operating Model for efficiency and scale
As part of our team :
Partner with Marketing, Sales, Product, and Retention teams to develop and execute plans that hit quarterly targets
Collaborate with Analytics teams to understand trends in the business and develop insights and recommendations
Obsess over delivering a cohesive, happy customer (high lifetime value) end-to-end experience
Identify, prioritize, test and deliver business growth opportunities (e.g. category, segment, country, route-to-market, vertical, product)
Preempt and resolve problems on critical operational issues - clearing roadblocks and pursuing opportunities
BS / BA with 5-8 years tech, management consulting, or B2B SaaS experience
Proven analytical approach that can rapidly assess a business problem, structure and evaluate options, and execute
Ability to quickly deliver executive-level presentations / communications which enable us to uplevel and act on insights real-time
Comfort / experience with :
Ecommerce / subscription business models
B2B experience across self-service - digital and assisted sales non-digital channels
Test and learn approach to optimizing customer experiences to deliver results
Sophisticated environments (i.e. across various customer segments, geographies, routes to market, and products)
Tenacious problem solver with strong ownership, doer and driver
Ability to work well with people to partner / lead cross-functional teams to deliver high-impact business initiatives
Brings a point of view supported by data, and can take a stand and advocate a course of action with executives
Unafraid of change, complexity, and fast-paced environments
Strong sense of self, balanced with the motivation to put team first
Strong communications skills at all levels ability to think + communicate strategically with executives and tactically how to breakdown obstacles with functional partner teams
Global cultural awareness and experience with global teams