Digital Media, B2B Transformation Senior Manager
San Jose
hace 5 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Team Background : As a member of the Digital Media Business Transformation team, you will help drive the strategy and execution that delivers growth and sales success across two of Adobe’s largest product suites : Creative Cloud and Document Cloud.

You will apply and develop expertise around subscription-based business models, specifically focused on our global Business to Business (B2B) customer across both ecommerce (self-service) and assisted sales.

Role Description : Are you looking for a fast-paced, high-visibility role with strong growth potential? This is the role for you.

Reporting to the Group Manager of the Digital Media Operating Model Transformation team and working in close partnership with the Vice Presidents of Operations and B2B, your work will focus on steering the next phase of business transformation via evolving our Data Driven Operating Model (DDOM) for B2B.

Launching the data, metrics, and operating model is core to our B2B GTM strategy and a critical driver to expand our footprint among business customers.

The role partners daily with Senior Directors and Vice Presidents+ across the business with high visibility and impact, and requires strong poise, confidence, resourcefulness, and persistence to manage up and through obstacles!

Key Responsibilities :

  • Drive key workstreams of to launch our B2B Data Driven Operating Model (DDOM)
  • Map the end-to-end B2B customer journey across pre-sales, sales, and post-sales
  • Identify and align multiple teams to the right metrics to understand + optimize the health of the customer journey and performance
  • Stand-up single source of truth data + targets to manage business performance and enable business decisions
  • Build the B2B operating model (e.g. stand-up governance council, identify the people + processes responsible for identifying and actioning on the B2B data / insights) to drive performance and growth
  • Post-launch of B2B DDOM, test + optimize the data, metrics, and Operating Model for efficiency and scale
  • As part of our team :
  • Partner with Marketing, Sales, Product, and Retention teams to develop and execute plans that hit quarterly targets
  • Collaborate with Analytics teams to understand trends in the business and develop insights and recommendations
  • Obsess over delivering a cohesive, happy customer (high lifetime value) end-to-end experience
  • Identify, prioritize, test and deliver business growth opportunities (e.g. category, segment, country, route-to-market, vertical, product)
  • Preempt and resolve problems on critical operational issues - clearing roadblocks and pursuing opportunities
  • Experience :

  • BS / BA with 5-8 years tech, management consulting, or B2B SaaS experience
  • Proven analytical approach that can rapidly assess a business problem, structure and evaluate options, and execute
  • Ability to quickly deliver executive-level presentations / communications which enable us to uplevel and act on insights real-time
  • Comfort / experience with :

  • Ecommerce / subscription business models
  • B2B experience across self-service - digital and assisted sales non-digital channels
  • Test and learn approach to optimizing customer experiences to deliver results
  • Sophisticated environments (i.e. across various customer segments, geographies, routes to market, and products)
  • Qualities :

  • Tenacious problem solver with strong ownership, doer and driver
  • Ability to work well with people to partner / lead cross-functional teams to deliver high-impact business initiatives
  • Brings a point of view supported by data, and can take a stand and advocate a course of action with executives
  • Unafraid of change, complexity, and fast-paced environments
  • Strong sense of self, balanced with the motivation to put team first
  • Strong communications skills at all levels ability to think + communicate strategically with executives and tactically how to breakdown obstacles with functional partner teams
  • Global cultural awareness and experience with global teams
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