QA Customer Service (Portuguese)
Accenture
San Jose, CR
hace 5 días
source : DirectEmployers Association

Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations.

We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives.

With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.

The Transaction Processing Analyst under QA Path is a collaborator with a strong background in a product data market (web scale), such as data analysis and verification, perform data entry and research in various systems and tracking tools.

Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues / problems. Seek advice and escalate issues when faced with tasks / problems outside the scope of the work.

Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom trainings.

Key ResponsibilitiesPerform data entry.Data analysis and verification.Customer Service.Provide Trainings / Coaching / Refresher.

RETRO Repository (Process Clarification and Recommendation)Dispute ResolutionTNA (Trainer needs analysis)RCA (Root causes Analysis)Advance ExcelPKT (Process knowledge tests)Quality assurance of data entry Required Experience1-year experience on data analysis, quality assurance : 5 Why's, Paretto, RCA's, RETRO, TNA, etc.

Advance English and Portuguese and Excel skills to review customer's data. Develop and maintain knowledge of client and their business needs / processes.

Bachelor's degreePrevious Experience : 3-5 years' experience in Customer ServicePortuguese communication skillsSkillsProficiency with Microsoft Office, particularly Excel (e.

g. pivot tables, v-lookups, macros). Gathers team metrics.Attention to detail.Customer Service.Team WorkTraining SkillsAdaptabilityCreative Problem-Solving

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