Onboarding Executive
TMF Group
Costa Rica, Costa Rica, San José, Santa Ana, Costa Rica
hace 4 días

TMF Group ayuda a sus clientes a operar internacionalmente y "pertenecer" en cualquier parte del mundo. Nuestro trabajo incluye ayudar a empresas de todos los tamaños con servicios comerciales como RR.

HH. y nómina, contabilidad e impuestos, secretariado corporativo, gobernanza y administración global, servicios fiduciarios para finanzas estructuradas, capital privado e inversiones inmobiliarias.

TMF Group en Costa Rica busca un Onboarding Executive.

Puesto : Onboarding Executive, Operaciones

Americas - full time San Jose, Costa Rica)

Funciones y responsabilidades :

Funciones y responsabilidades :

Ensure that all onboarding projects of new clients are delivered on-time, within scope and within budget.

Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility of Go Live dates and timeframes.

Ensure Onboarding Team’s availability and allocation for client meetings.

Develop a detailed project plan to monitor and track progress to be shared with staff members and clients Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.

Manage the relationship with the client and all stakeholders.

Perform risk management analysis and propose potential mitigation plans to stake holders.

Establish and maintain relationships with third parties / vendors.

Create and maintain comprehensive project documentation on process calibration agreements, guidelines, spreadsheets, diagrams and process maps to document needs.

Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.

Delegate project tasks to onboarding team resources as required.

Track project performance, specifically to analyze the successful completion of short and long-term goals through defined KPIs such as slippage of Tasks and CSAT.

Use and continually develop leadership skills in accordance with TMF principles and values.

Perform other related duties as assigned.

Knowledge

Generate ideas for improvement base on previous experiences.

Understand the development areas and resolve difficult client situations

Ask appropriate questions to better understand the business.

Understand the limitations of and scope of client contracts.

Deliver high level of excellence training.

Technical Skills :

Bachelor's Degree in business administration, industrial engineering and other appropriate field of study or equivalent work experience

Project Management Professional (PMP) / PRINCE II certification is a plus

3+ Proven working experience in project management

English 90% / Excellent written and verbal communication skills

Soft Skills

Excellent client-facing and internal communication skills

Excellent written and verbal communication skills

Solid organizational skills including attention to detail and multitasking skills

Impacto Internacional

Nuestra presencia global en más de 80 países le permite influir en la forma en que los diversos clientes globales hacen negocios, así como retribuir a las comunidades globales en las que operamos.

Se parte de One TMF

En TMF Group nuestra gente es la que nos hace quienes somos. Nuestra empresa prospera gracias al espíritu emprendedor de las personas proactivas que combinan el entusiasmo con la responsabilidad y la rendición de cuentas.

Un mundo de oportunidades

Independientemente de dónde se encuentre en su carrera, TMF Group abre un mundo de oportunidades en el que será parte de nuestro equipo y recibirá apoyo en su viaje profesional

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