Support Escalation Engineer
Costa Rica
hace 9 días

Other, Other, Costa Rica The definition and implementation of the support services required to win in the cloud marketplace.

Resolving customer issues including complex technical scenarios integrating several cloud capabilities and scenarios supporting the service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture.

Provide critical product feedback to multiple Engineering Groups Lead the integration of CSS talent to resolve Azure Kubernetes Services issues as part of the Azure Support ecosystem.

Engaging with customers running heterogeneous operating systems (Linux, Windows) on Azure Infrastructure Services.


Achieve operational precision :


  • Leadership - handle technically challenging and politically sensitive customer situations Strong communications skills Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information quickly;
  • explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence Demonstrable troubleshooting skills Cross-

    team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on-

    premises computing. Familiarity with fundamentals of cloud computing.


    Strong English Language skills

    We’re working together to build strong communities inside and outside the workplace.


    Microsoft sees the whole person and looks to support your well-being on every level.

    Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.) Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.

    Experience administering Linux (boot process, file systems, network device and protocol configuration) Familiarity with core OS services such as : SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

    Diversity and inclusion

    Familiarity Security, OS Internals concepts

    We value individuality. The experiences that have shaped your world view can help us shape ours.

    Understanding of Virtualization concepts and virtual system administration Cloud experience strongly preferred Understanding of container specific networking such as CNI Familiarity with DHCP, VIPs, NAT, DNS Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.

    Understanding of load balancing ad familiarity with relevant tools such NGINX, 3 years of support or equivalent experience including a customer-

    facing or customer support role B.S. degree in Computer Science or equivalent experience Kubernetes Administration Certification preferred Microsoft is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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