The Order Entry Analyst will perform tasks that will helpimprove the order service levels This is an entry level position that requiresa balance of attention to details and speed.
Primary functions include dataentry and processing of orders, and related activities and requests.
Receive and process customer request for quote andorders.
Using the established standards, check that all informationsupplied by the customer is correct and complete to ensure the customerreceives the product they need and at the time they need it
Accurately upload, enter, and book order in business systems.
Maintain updated customer information in business systemsand other databases.Collect and saveneeded documentation to ensure compliance with record retention anddocumentation procedures
Assist other customer care personnel with correction of orderand quote entry errors.
Understand and consistently apply commercial policies andbusiness practices related to quote and order entry process
Ensure compliance with import / export, contract andgovernment requirements. Screen orders and quotes for compliance with thebusiness unit Terms and Conditions, Agreements and standards
Perform other duties as required
Education : High School diploma is required
Experience : at least 1 Year of Customer service, data entryexperience, or other related experience
Experience as a member of a fast paced, customer-centriccompany where there was a spirit of teamwork between peers, a direct salesforce and representative selling organizations, preferred
Good written and oral communication skills (B2 English Level).If required good communication skills in Portuguese (only for Braziloperations)
Solid prioritizing and organizational skills along withbeing a self-starter
Solid keyboard skills and a strong proficiency for usingWindows & MS Office applications is a must
Willing to work on flexible shift schedule based on businessneeds