Order Entry Analyst
Emerson
San Jose de Costa Rica, San Jose, Costa Rica
hace 6 días

Description

The Order Entry Analyst will perform tasks that will helpimprove the order service levels This is an entry level position that requiresa balance of attention to details and speed.

Primary functions include dataentry and processing of orders, and related activities and requests.

Responsibilities

Receive and process customer request for quote andorders.

Using the established standards, check that all informationsupplied by the customer is correct and complete to ensure the customerreceives the product they need and at the time they need it

Accurately upload, enter, and book order in business systems.

Maintain updated customer information in business systemsand other databases.Collect and saveneeded documentation to ensure compliance with record retention anddocumentation procedures

Assist other customer care personnel with correction of orderand quote entry errors.

Understand and consistently apply commercial policies andbusiness practices related to quote and order entry process

Ensure compliance with import / export, contract andgovernment requirements. Screen orders and quotes for compliance with thebusiness unit Terms and Conditions, Agreements and standards

Perform other duties as required

Requirements

Education : High School diploma is required

Experience : at least 1 Year of Customer service, data entryexperience, or other related experience

Experience as a member of a fast paced, customer-centriccompany where there was a spirit of teamwork between peers, a direct salesforce and representative selling organizations, preferred

Good written and oral communication skills (B2 English Level).If required good communication skills in Portuguese (only for Braziloperations)

Solid prioritizing and organizational skills along withbeing a self-starter

Solid keyboard skills and a strong proficiency for usingWindows & MS Office applications is a must

Willing to work on flexible shift schedule based on businessneeds

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