Bilingual HR Support Representative (Spanish-English)
Asuncion De Belen,CR
hace 2 horas

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity.

We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description :

3M Is Hiring a Bilingual HR Support Representative (Spanish-English)

This position specializes in the full life-cycle of an employee : From new hires, promotions, transfers, and payrate changes to separations.

The work focuses on answering HR, Payroll, Benefit, Stock and policy questions and resolving issues.

Provide answers, solutions, and recommendations for inquiries related to HR processes / procedures by utilizing solutions provided by HR SMEs

Main Duties & Responsibilities

  • Provides answers, solutions and recommendations for inquires related to HR processes / procedures by utilizing solutions provided by HR SMEs.
  • Including : phone inquiries, email / web tickets and walk-in inquiries, follow-up / resolution of escalated tickets, etc.).

  • Identifies escalation trends and opportunities for process change and / or new solutions.
  • Undertakes all actions required by system and updates Data Base continually.
  • Investigates and resolves problems and provides solutions which may involve a network of resources.
  • Administers / advises IT navigation of supported functions this may include requesting access, granting access and advising clients through screen navigation.
  • Performs off-phone tasks supporting HR related functions as directed.
  • Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies / procedures, SMEs or contracted vendors
  • Qualifications & Experience

  • Minimum 1 year equivalent work experience preferred
  • Fully Bilingual : English - Spanish, Portuguese is a plus.
  • Bachelor's degree or higher from an accredited university or 1 year of experience in Customer Service, HR or Finance
  • Knowledge of HR Policies & Procedures
  • Knowledge of HR systems is an advantage : Workday; PeopleSoft; SAP, Salesforce or other HR Systems
  • Customer service skills
  • Communication skills
  • Detail oriented / accurate and thorough
  • Candidate Profile

  • Individual must be detail oriented, self-directed and have strong independent problem solving skills.
  • The ability to multi-task is inherent in the job responsibilities
  • Strong communication skills and the ability to work in a team environment.
  • Supporting Your Well-being

    3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

    Imagine your future in 3M

    At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M.

    Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go.

    Apply now and discover inspired opportunities!

    Learn more about 3M’s creative solutions to the world’s problems at or on Twitter 3M.3M es un empleador que ofrece las mismas oportunidades.

    3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

    Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals.

    You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

    Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.

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