Collections Representative-4
Asuncion De Belen,CR
hace 2 días

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Job Description : Job Description :

Job Description :

3M is seeking a Collections Representative for the OTC Organization. This position will be located in Belen, Heredia as part of our Global Service Center in Costa Rica.

If you are looking for a career in an open, creative, passionate environment and would like to participate in creating something new - apply today!

Job summary :

The person hired for the position of Collections Representative will be Responsible in leading end to end the activities for an effective cash recovery.

According to the strategy and global standards of the credit and collection process in a productive and efficient manner, keeping a focus on customer first, in coordination with Issue Resolution, ensuring high levels of service and optimal collection results for the country, business and customers under its responsibility.

Primary Responsibilities include but are not limited to the following :

  • Manage and ensure the cash recovery of assigned accounts.
  • Manage the order release process considering the criteria defined in the standard procedure and corporate guidelines.
  • Manage, review, and analyze with the sales team and AR regional any topic related to payment proposals and commitments to determine an order release.
  • Record all interactions with customers on Salesforce platform both phone calls and email.
  • Follow-up of delivery and confirmation of acceptance of tax documents.
  • Guarantee the reconciliation and distribution of payments for the cash application process.
  • Guarantee customer account reconciliations, including follow-up on disputes presented by the customer.
  • Escalate any delinquency / risk customers to regional teams within global frameworks.
  • Follow up the prompt payment process, including credit notes.
  • Send account balances per week and end of the month to all clients.
  • Presentation to new customers the conditions and procedure
  • Review bank balances
  • Carry out all the processes and reports associated with the monthly closing and in alignment with global standards.
  • Active participation in tier meetings
  • Comply with Global Financial Standards and audit requirements
  • Qualifications / Requirements :

  • Diploma in Accounting or related area
  • Minimum 2 years of collection experience
  • Customer service skills / Business Services.
  • Customer first mindset
  • Negotiation and conflict management skills
  • Ability to execute follow-up processes
  • Excellent communication skills
  • Ability to analyze and search for information
  • Ability to solve problems
  • Writing and verbal English fluency
  • Excel, power point, S2K, Salesforce
  • Preferred Qualifications :

  • Bachelor's degree or higher from an accredited university in such fields as business administration, finance, accounting, or economics, or equivalent training and three (3) to six (6) years of related job experience
  • Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint and Power BI Reporting.
  • Demonstrate strong initiative with process improvement activities and ability to influence change management activities.
  • Excellent communication (verbal and written)
  • Experience leading Lean Sigma Green Belt projects, cross-functional teams, or equivalent
  • Working at 3M

    3M is a global company which produces more than 55,000 products worldwide for home use, adhesives, abrasives, non-woven, fire protection, dental and orthodontics, electronic materials, medical and automotive care products.

    The company's brands partners Scotch - Brite®, Scotch®, Post - it® and Command™.

    3M has operations in more than 70 countries with laboratories in 36 countries. With 30,000 million dollars in sales, its 90,000 employees connect with customers around the world.

    Unleash your potential.

    Our success depends on the energy of our employees and the high quality of their leadership. Most of all it depends on their continuous improvement.

    Move forward.

    From sales to manufacturing to marketing to engineering, if you're committed to expanding your knowledge and gaining leading-edge skills, this is the place to do it.

    Professional development at 3M includes excellent training, continuing educational support, mentorship from smart, experienced people and more.

    Move up - or move in new directions.

    You'll find a strong promote-from-within culture here; it's an important aspect of our emphasis on learning and professional growth.

    You may also move between business units or even, potentially, to different locations around the world. That's one of the many advantages of our diverse business model and global reach.

    Be part of what’s next. Apply Now!

    If you are interested in this position, please send your application in English via the 3M Jobs System.

    Learn more about 3M’s creative solutions to the world’s problems at or on Twitter 3M.3M es un empleador que ofrece las mismas oportunidades.

    3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

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    You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

    Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.

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