IT Support Analyst 1
Philips
Alajuela
hace 12 horas

In this role, you have the opportunity to

Support Philips global applications to resolve IT challenges presented by the Philips user base across businesses.

You are responsible for

Ensure that problems are solved, either by own analyses or by escalation to line support function and chasing the solution.

They are also responsible for updating IT components and systems as required, both hardware and software, in cooperation with the suppliers of the IT components.

Provides timely resolution of end user problems. Provide support for field personnel remote communications and connectivity.

Train users on generic applications, provide advice in the use of applications, support in solving problems and complaints and handle the escalation to the higher support function, in order to minimize the user complaints and maximize the performance of the IT system.

As necessary, performs other duties as required related to the department requeriments.

You are a part of

A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

To succeed in this role, you should have the following skills and experience

High School Diploma.

English Level- Basic / Intermediate or a combination of equivalent job experience in related field.

Technical Degree related with Information Technology.

In return, we offer you

In order to develop your full potential, we will offer you the flexibility, encouragement and opportunities to keep you inspired and engaged.

After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way, since together we can improve the world.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

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