CAN GBS CC Customer Service Representative (English)
Equifax, Inc
Heredia, Heredia, Costa Rica
hace 6 días

The Canada Call Centers Representative provides service to consumers / members on their credit files by updating accounts and personal information, creating investigations, providing adequate solutions to their problems, providing information to pull their credit report, provide and sale the credit score and other similar products, also assist and educate the consumers about the politics, procedures and information reported on the Equifax credit file and give the appropriate follow up to the members investigations.

The Canada Call Centers Representative are the primary contact for all our external consumers / members of Equifax answering in-

bound or out-bound calls in English regarding the credit report, credit information, products, politics, procedures and solving problems our customer will present on their interactions with our services.

Competencies and Abilities

  • Excellent people skills and sensitivity to intercultural issues.
  • Solid analytical & problem solving skills
  • Must have professional attitude and conflict management.
  • Must possess the ability to multi-task in a demanding and high growth environment.
  • Must be a fast learner person.
  • Must be customer satisfaction oriented.
  • Must possess accuracy and be quality oriented.
  • Excellent active listening skills
  • Outstanding ability to answer and solve problems based on the consumer scenario.
  • Attention to details.
  • Ability to work in a Team environment.
  • Ability to perform sales, explaining the advantages and answering possible doubts.
  • Requirements and / or Experience :

  • Previous knowledge and experience in customer service positions or similar.
  • Call center experience with strong customer service orientation.
  • English spoken (written and verbal B2+ C1)
  • Microsoft Office Tools (Word, PowerPoint, Excel)
  • General knowledge of ACRO, CIS, SIEBEL, Outlook, and Virtual Merchant is a plus.
  • General knowledge of credit reporting practices, policies and procedures is a plus.
  • Experience in sales is a plus.
  • Schedule flexibility and able to work overtime when needed.
  • For internal applicants :
  • oNo disciplinary actions within the last 3 months and not being part of a PIP (Performance Improvement Plan)

    o1 continuous year on current position

    Primary Location : CRI-Heredia

    Function :

    Function - Customer Service

    Schedule : Full time

    Full time

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