The Canada Call Centers Representative provides service to consumers / members on their credit files by updating accounts and personal information, creating investigations, providing adequate solutions to their problems, providing information to pull their credit report, provide and sale the credit score and other similar products, also assist and educate the consumers about the politics, procedures and information reported on the Equifax credit file and give the appropriate follow up to the members investigations.
The Canada Call Centers Representative are the primary contact for all our external consumers / members of Equifax answering in-
bound or out-bound calls in English regarding the credit report, credit information, products, politics, procedures and solving problems our customer will present on their interactions with our services.
Competencies and Abilities
Requirements and / or Experience :
oNo disciplinary actions within the last 3 months and not being part of a PIP (Performance Improvement Plan)
o1 continuous year on current position
Primary Location : CRI-Heredia
Function - Customer Service
Schedule : Full time