As the Site Lead for the new HR Support Solutions (SSC) location (San Jose, Costa Rica OR Kuala Lumpur, Malaysia), you will lead the build of the organization locally -
aiming to reinforce Roche as a Great Place to Work in the local market. In close collaboration with the Regional Deployment Lead and the site leadership team, you will ensure the sustainable setup of efficient service delivery (long-
term) locally, as well as across the region. Once set up, you will continue as the leader of the team - being the most senior leader of the HR Support Solutions team at the site.
You will be a part of the regional support solutions management reporting into the Regional Support Solutions Lead as well as a member of the Site Leadership Team.
The role will be located in the center you will be building.
Together with the Regional Deployment Lead of your region, you will be responsible for managing service scope, stakeholder expectations and ensuring the right level of stakeholder satisfaction during the transition period as well as partnering with sending site(s) to ensure smooth transitions during the transformation.
Ensure as part of the build-up in the new centers that the right talent is hired so that the HR Support Solutions competencies are fully developed and lived in the teams.
Create together with local HR an agile environment and mindset where HR Support Solutions colleagues can further develop and live a growth mindset and experience creative leadership.
Align service delivery and quality with overarching objectives of the global HR Support Solutions organization.Ensure operations according to defined KPIs and SLAs.
Ensure regulatory compliance in line with the countries, customers, and regulations.Manage all budgetary concerns for the HR Support Solutions organization.
Manage local and global vendors as appropriate.Manage and communicate to stakeholders and customers, including escalation management.
Ensure success of the the build side of the transition plan through appropriate resource planning, staffing and provision of necessary site and other functions supporting services.
High level of collaboration with site Leadership Team required.Build relationships with HR stakeholders in the region to ensure ongoing service delivery effectiveness.
Collaborate with peers within region and globally to ensure the Support Solutions Network provides consistent and effective services to our customers.
Achieve our HR Support Solutions vision by driving global consistency through collaboration. In partnership with HR Support Solutions governance function, ensure global standards are effectively implemented and lived in the regional network.
Partner with other HR Support Solutions leadership and operations teams to effectively achieve this.
Who you are
In this role you will be working with stakeholders from various functions and across levels within the organization. We are seeking an individual with a Bachelor’s Degree and 7+ years of related experience in a Service Center organization or HR function and also as a people manager.
Strong leadership competencies and demonstrated success in change management are critical.
Furthermore, you bring the following skills and competencies :
to-end thinking (incl. anticipation)Striving for a problem-solving attitude (incl. diagnosis, critical thinking, persistence)
This role is for a local contact and not for a temporary assignment.
focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.