KN Global Services HER - SSC SALog Helpdesk Specialist
Kuehne+Nagel
Barreal de Heredia, Heredia, Costa Rica
hace 2 días

You will be part of the Global Service Desk Air team as a IT Support Engineer. This team manages to respond to incidents related to our systems, fulfill requests, handle tickets on the agreed time and give a solution to problems on the best of our abilities.

Your Responsibilities

  • Incident and request handling in complex and distributed application environment.
  • Identify and break down reported and proactively found incidents using structured incident resolution approaches.
  • Evaluate, diagnose, research, analyze and provide solutions to issues encountered.
  • Escalating incidents and requests to the next level support.
  • Active ticket ownership, ensuring timely response, follow-up and communication involved party in order to find a quick solution.
  • Contributing to extending of knowledge base to ensure Know-How transfer to and within the application support team.
  • Maintaining effective working relationships with other support teams, IT departments and customers.
  • Your Skills and Experiences

  • Bachelor or college student in IT fields or related.
  • Intermediate knowledge of SQL and relational databases.
  • Knowledge of any Object Oriented Programming methodologies (preferably Java).
  • Experience with Unix / Linux command line.
  • Stack trace and application log reading / analyzing expertise (ELK Stack, KIBANA).
  • Advance English level.
  • Key Attributes

  • Target-oriented team player.
  • Strong ability to analyze, make decisions and find solutions.
  • Ability to learn fast and become proficient with unfamiliar systems.
  • Self-starter.
  • Motivation to learn and share the knowledge.
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