You will be part of the Global Service Desk Air team as a IT Support Engineer. This team manages to respond to incidents related to our systems, fulfill requests, handle tickets on the agreed time and give a solution to problems on the best of our abilities.
Incident and request handling in complex and distributed application environment.
Identify and break down reported and proactively found incidents using structured incident resolution approaches.
Evaluate, diagnose, research, analyze and provide solutions to issues encountered.
Escalating incidents and requests to the next level support.
Active ticket ownership, ensuring timely response, follow-up and communication involved party in order to find a quick solution.
Contributing to extending of knowledge base to ensure Know-How transfer to and within the application support team.
Maintaining effective working relationships with other support teams, IT departments and customers.
Your Skills and Experiences
Bachelor or college student in IT fields or related.
Intermediate knowledge of SQL and relational databases.
Knowledge of any Object Oriented Programming methodologies (preferably Java).
Experience with Unix / Linux command line.
Stack trace and application log reading / analyzing expertise (ELK Stack, KIBANA).
Advance English level.
Target-oriented team player.
Strong ability to analyze, make decisions and find solutions.
Ability to learn fast and become proficient with unfamiliar systems.
Motivation to learn and share the knowledge.