Role Purpose / Summary :
The Support Analyst is the primary service contact assisting customers to effectively utilize Thomson Reuters software to meet their firm’s business objectives.
Major Responsibilities / Accountabilities :
The Support Analyst leverages advanced software troubleshooting skills, a strong business acumen, and proven customer soft skills to proactively resolve simple to complex service requests from external customers and implementation personnel.
The Support Analyst position requires the ability effectively capture, document, analyze, and reconcile customers' procedural, setup, Thomson Reuters application, and integration related inquires.
Desirable Skills and Experience :
e., willing to offer and seek assistance to / from others as appropriateDesire for self-improvement i.e., self-study on own initiative and continuing education opportunitiesParticipation in both client facing and internal projectsAbility to work well across departments and all skill levels
Education / Certifications Required :
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?
At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services Reuters.
We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.
Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.