The Home Depot Monitoring Engineer Heredia, Heredia
Hewlett Packard Enterprise
Heredia, Heredia
hace 14 horas

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Job Description

The Monitoring Team is the first line of support for incoming issues in the customer’s environment. Prevents and remediates Potential Impact on Services Proactively before the customer is aware.

The Monitoring Engineer provides proactive remote and onsite technical assistance through multiple tools including SalesForce, ServiceNow, Aruba Private Central, SolarWinds, Nagios, Sitescope among others in order to guarantee a proper Incident Management E2E process.

Responsibilities :

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

Evaluate unique or complex installations or configurations and make recommendations for resolution.

Engages team members for support as required to ensure internal or external business and end users / clients SLA demands are met.

Education and Experience Required :

Relevant College Studies in a Technical Field.

1-3 years experience in relevant technologies and customer environments.

Relevant industry qualification where applicable.

Medium Knowledge of Networking CCNA Module 1 and 2.

Aruba knowledge desirable.

ITIL Certification Preferred.

Knowledge and Skills :

Excellent verbal and written communication skills in language to be supported.

Experience in troubleshooting in a technical environment.

Excellent analytical and problem solving skills.

Software and hardware knowledge of computing, storage and peripheral devices.

Advanced proficiency with case management databases and tools.

Superior customer service skills.

Phone and remote support experience. E-support experience and knowledge.

Understand the customer to be an advocated for the customer.

Join us and make your mark!

We offer :

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element! Want to know more about it?
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