Requisition ID :
GPO) for assigned area (AtR, OtC, StS), this role is responsible for designing and implementing harmonized processes to establish consistent delivery in our global Business Service Center network.
This leader assists in the development, management and execution of standardized processes and initiatives that align to a One BSC viewpoint using established process improvement methodology.
Specifically, this role will perform assessments, measure performance and analyze data on current process systems in order to develop solutions for standardization, performance improvement and cost reduction.
This role will foster a culture of problem solving within the BSC Operations and Global Process Organizations that improves service delivery, cost and quality.
The position requires strong leadership will be responsible for coaching and guiding other members of staff through standardization and improvement projects.
The successful candidate is ultimately responsible for implementing process standardization across our centers.
Implement global process standardization at the procedural level to facilitate best practices and scaled process automation for the assigned GPO.
Deliver clear documentation of standard processes and their corresponding operational measurements.
Ensure all project objectives and milestones are clearly set by staff of project managers.
Ensure standardization and process improvement projects are resourced appropriately and project delivery expectations are clearly defined.
Ensure effective stakeholder engagement to facilitate the prioritization for standardization and improvement projects.
Support the GPO organization and BSC leads with internal and external clients on the status of process standardization and continuous improvement projects.
Define and execute the change management program to support the implementation of standardized processes across the BSC and stakeholders.
Manage relationships with key internal stakeholders ensuring they are consulted and informed regarding potential process improvement changes.
Implement and maintain the process portfolio and monitor the progress of projects, including ongoing status reviews.
Per the Continuous Improvement Lead direction, support the continuous improvement training program for organization. Train the staff on Lean Six Sigma process improvement techniques, including a plan for deployment of training to all existing teams and new employees.
Coordinate and align CI initiatives with RPA and automations programs and co-manage cross teams cooperation on the CI projects
Alignment with other stakeholders MCAAS, Controls & Compliance group
make available to all process participants
Identifies, prioritizes and governs changes to the process and initiates process redesign when appropriate
Takes a proactive role in understanding resources assigned to the process, develop a road map of process standardization to effectively supports the implementation
Qualifications Education Minimum Requirement :
Requires a bachelor’s degree in Science, Business Administration, Finance, Organizational Development, Engineering, technical field.
Master’s Degree preferred in related field.
Detailed process knowledge in the area of AtR, OtC or StS strongly preferred.
5-7 years’ experience in Systems / Process Engineering or Process Improvement; Black Belt in LEAN or Six Sigma Certification a plus.
Requires a minimum of 7 to 10 years related Finance or business experience.
Required Experience and Skills :
Proven ability to drive global alignment and implement best practices
Ability to manage overall process objectives while implementing detailed, measurable consistency in a dynamic environment
Experience with process automation and familiarity with the level of standardization required to successfully automate activity
Strong interpersonal skills that align efforts across cultures and conflicting priorities
The ability to clearly communicate at the senior leadership level across various stakeholder groups.
Demonstrated global stakeholder management and influence skills
Ability to manage conflict in a constructive manner and develop buy-in from involved parties
Proven track record of identifying and delivering year-over-year results using metric-driven problem solving.
Ability to work cross-divisionally and globally
Significant experience in change management and demonstrated results
Excellent written / oral communication and presentation skills a must
Ability to manage multiple priorities with tight deadlines
Excellent leadership, coaching and time management skills
Strong organizational, problem solving and analytical skills, including proficient with statistical analysis
Team player who can also work independently and thrives in a fast-paced environment
Analytical skills and understanding of problem solving techniques / tools.
Ability to understand cross functional requirements to develop robust, sustainable solutions.
Previous experience with SAP systems applications.
Must be proficient in the Microsoft Suite Applications : Excel, Word, PowerPoint, Project, and Visio
Working knowledge of Continuous Improvement Tools like Value Stream Mapping, Visual Management, 5S, Variation Reduction Kaizen etc.
Knowledge of Lean Six Sigma application and tools preferred
Search Firm Representatives Please Read Carefully :
Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails.
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No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.
Visa sponsorship is not available for this position.