Success Factor Solution Analyst
Costa Rica
hace 9 días

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Position Purpose

This role is responsible for providing ownership and SME knowledge of Success Factors application with the IT HR portfolio.

Responsible for ensuring operational excellence, application architecture, application planning, application compliance, providing training for the applications within your domain.

Responsibility to continuously improve the processes that exist along with the team members.

This position will be part of an IT HR team and will need to collaborate with other Global teams (e.g. Middleware, DMT, AMS, product vendor), therefore collaboration skills are critical.

Also, this role will need to collaborate the work done by the vendor supporting the application.

Principal Accountabilities

  • Functional Solution Management : 60%
  • Report to Application Owner and get involved with strategy, operations, compliance & education and support tasks
  • Provide functional support to Global users along with support team. Need to validate the solution provided to critical issues and also ensure best approach is been used.
  • Incident Management : Ensure support team completes 100% of the support activity using ITIL incident management process and other Cargill tools and processes.
  • This includes contact with end-users.

  • Knowledgeable in at least 1 functional area of specialization / module. Knows the why behind processes and decisions related to the solution or application end to end.
  • Monitor gap analysis and recommend solution
  • Change Management : 20%

  • Follow Cargill’s change management process and use the appropriate tools to ensure changes into Production environment are properly tested and approved.
  • Application Life Cycle : Ensures application’s health and keeps us current with vendor patches and hot fixes, ensuring high availability of the supported application.
  • Ensure application’s compliance with Cargill’s Risk and Controls policies, procedures and requirements as well as external requirements and applicable laws / legislations.
  • Perform root cause analysis, implementation of permanent fixes.
  • Vendor Management : 20%

  • To ensure deliverables from Vendors are within the agreed Service level agreements.
  • Help vendor team deal with Cargill processes and guide them as needed.
  • Required Qualifications

  • Bachelor’s Degree in IT and relevant experience in technology specifically Success Factors application implementation and support
  • Proven strong problem solving / decision-making skills.
  • 3 + years’ experience with application support
  • 3 + years’ experience with SAP SuccessFactors Implementation and Support.
  • Experience interacting with multiple business units, functional teams and IT departments.
  • Strong written and verbal communication skills, ability to communicate technical and business information effectively to both technical and non-technical people.
  • Ability to communicate to different levels of the organization.
  • Demonstrated ability to work both independently and in a team.
  • Ability to understand our business, work across business units, be a team player and enjoy working in a team-oriented environment.
  • Proven skills in sharing information and expertise with others, delivering solutions, performing root cause analysis.
  • Ability to work with the Vendor partners to achieve shared goals.
  • SAP Success Factors (modules EC, LMS, PMGM, Compensation, and Recruitment)
  • Integrations using Boomi (good to have)
  • Experience working with complex business processes
  • Experience working in a virtual team
  • Experience in application lifecycle management
  • Experience in dealing with integrations with SuccessFactors
  • Preferred Qualifications

  • Understanding of the application data flow across modules.
  • Understanding of integrations to third party
  • Should be driving to succeed and the ability to dig into problems that may be outside of their direct expertise.
  • Information Technology

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