Citrix Support Engineer
TMF Group
Costa Rica, Costa Rica
hace 2 días

Citrix Support Engineer

Apply now Job no : 511736

Location : Costa Rica

Categories : Information Technology

Office Location : Costa Rica

We are looking for a Citrix Support Engineer to join our team

Job Description

The position requires a senior-level engineer with a minimum of 8 years Windows and Citrix : NetScaler , XenDesktop and XenApp experience within in a large and diverse enterprise environment.

At least 5 years’ experience with PVS and virtual desktop support and project deployments. Microsoft Azure and Citrix Cloud experience is recommended not mandatory.

Essential Job Functions :

Citrix NetScaler support and implementation

Citrix XenDesktop 7.x support and implementation

Citrix XenApp 6.5 support and implementation

Citrix and Azure Cloud based Implementation

Ever greening, updating Citrix products to the latest version

Escalate software bugs to vendors

Performance optimisation of Citrix environments

Participate in projects, deploy / update virtual desktop environment content, and engineer scripts, to enable all image components and customization to be integrated into client-

specific images in a fully automated and unattended manor by following standard processes

Create images and test them to ensure they are engineered to user’s specifications

Troubleshoot, resolve and track engineering issues found with the images

Produce all required documentation including engineering documents, test plans and their results

Support application engineers in troubleshooting application issues

Ready to work in shifts (including night shift) on rotation basis

Participate and adhere to Change Management and ITSM processes.

Work with Multiple teams to arrive at a problem resolution.

Additional Responsibilities :

Engineer solutions for OS and virtual desktop customizations, using scripting and standard vendor toolsets.

Interface with internal resources (eg. Engineering, network team, storage team, database team, SCCM team.

Provide process and toolset improvement / issues feedback

Manage workload, report on status and proactively escalate issues

Provide technical support to other team members as required

Train and guide new resources

Mandatory Skills :

Advanced knowledge of Citrix NetScaler

Advanced knowledge of Citrix XenDesktop 7.x and XenApp 6.5

Advanced knowledge of Microsoft windows 7 / Windows 2008R2 / Windows 2012R2 / Windows Server 2016

Advanced knowledge of PVS 7.x

Advanced problem solving and troubleshooting

Microsoft File and Print Services.

Advanced understanding of GPOs affecting client devices (local and AD)

Advanced knowledge of Windows OS customizations

Knowledge of Microsoft App-V

Knowledge of Microsoft OS deployment methods

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