Sub Regional Lead
GSK
Tres Rios, Costa Rica
hace 3 horas

In GSK Consumer Healthcare, we are on an incredible journey as we prepare to create a new, standalone, world leading company with a 100% single-minded focus on everyday health.

We are doing this at a time when the work we do has never mattered more. With the COVID pandemic, people are increasingly looking for ways to manage their own health and wellbeing and to take care of their families.

This is where we come in. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we are uniquely placed to deliver better everyday health to millions of people around the world and grow a strong, successful business.

This is an opportunity to be part of something special.

As a , we empower you to be yourself, share ideas and work collaboratively.

In this role you will

  • Coaches and leads team to resolve service issues with appropriate escalation within Tiers covering core areas such as compensation & benefits, talent acquisition, employee relations, time and attendance, and payroll.
  • Leads by example in ensuring the provision of customer centric services across a range of Moments That Matter transactional activities, such as New joiners, Promotions, or exits from the business.
  • Escalation point for customer services team and handles complex and sensitive cases end-to-end where required, ensuring stakeholders and customers are kept informed of the status of their issue.
  • Partners with external HR service providers and other groups within the HR service delivery model to ensure processes are optimized to deliver excellent service to the customer.
  • Take accountability for ensuring all relevant Service Operating Procedures, Work Instructions and policies across Sub-Region are fit for purpose and governed according to accepted Global standards.
  • Why you?

    Qualifications & Skills :

    Bachelor’s degree in Business Administration (Human Resources).English Level : advanced.Experience in similar role for at least 5 years.

    High level of expertise in standard MS Office Software (Excel, Word, PowerPoint).

    Preferred Qualifications & Skills :

    Portuguese Level : advanced.French Level : advanced.

    Inclusion & Diversity at CH :

    Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process.

    We want you to be you, feel good and keep growing your career.

    GSK is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations.

    Beyond this, we commit to our values of integrity and respect towards every applicant.

    We want to hear from you and support with any adjustments that you may require during the recruitment process. Please get in touch with our Recruitment Team to further discuss this today.

    We will request equal opportunities information from you and whilst disclosure is optional, we encourage you to be open, enabling us to monitor the inclusivity of our recruitment practices for the benefit of everyone.

    Your data will remain confidential, is never shared with our Hiring Managers and never affects the status of your application.

  • Local restrictions / legal requirements
  • Important notice to Employment businesses / Agencies

    GSK does not accept referrals from employment businesses and / or employment agencies in respect of the vacancies posted on this site.

    All employment businesses / agencies are required to contact GSK's commercial and general procurement / human resources department to obtain prior written authorization before referring any candidates to GSK.

    The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business / agency and GSK.

    In the absence of such written authorization being obtained any actions undertaken by the employment business / agency shall be deemed to have been performed without the consent or contractual agreement of GSK.

    GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses / agencies in respect of the vacancies posted on this site.

    Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics.

    As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as : race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics.

    Find out what life at GSK is really like .

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación