Senior HR Consultant
Smith & Nephew
Alajuela, Coyol, CR
hace 2 días

Role Overview : The Senior HR Consultant will work closely with people leaders across all functions and spanning multiple geographies in providing and implementing HR support aligned to the corporate HR policies and processes at country, cluster and regional level in line with the agreed ways of working.

The role will be responsible for providing advice, support and coaching to managers and employees across the full range of employment policies, including areas such as people performance management issues, employee development, career, performance capabilities.

The role will provide advice and support to the HRBP’s in relation to projects linked to organizational design, M&A activity, restructuring, development and change activities, as well as HR CoE Cyclical activities and programmes (e.

g. salary review, performance reviews, workforce planning). The role will also focus on both individual and collective relationships in the workplace.

It supports and coaches people managers to establish trust-based relationships with employees and to manage employee relations issues.

This senior-level role will also lead the execution and delivery of high profile or complex HR programs / projects which may cross functions or geographies, and will be appointed to lead high risk, complex employee relations cases or investigations.

In addition, the role will manage the country union or works council relationship where appropriate.In some cases, the Senior HR Consultant will be appointed as a working team leader to support HR E2E activities in a country or group of countries, acting as the first escalation point and coach to team members.

Working with the wider team, the role will support the drive for continuous improvement that delivers year on year cost savings and service capability, whilst improving service performance against benchmarks.

Responsibilities : (Please specify % amount against each responsibility)Performance and Customer Focus - 30%Evaluate developments in local country employment legislation, HR policies and practices in other organisations and make proposals on how they might be applied within S&N to improve service delivery.

Contribute to strategy in the area of employee relations working with Business Partners, COEs and peers across the region.

Responsible for ensuring compliance with country and local HR laws and regulations and partner with legal to stay abreast of changes and ensure all compliance requirements are metTogether with Business Partners, COEs and wider HR Consultancy team, review the application of employment policies and inform the development of employment policies as appropriate.

Ensure all changes in employment legislation and policy are communicated to the relevant HR Services team and the business and all working practices / communications are aligned to the new policies and embedded in the HR technologies.

Provide responsive and high quality, support, coaching and advice to all parts of the organisation, including senior managers to ensure the appropriate management of all employee relations / performance issues including in particular grievances, poor performance, absence and disciplinary action.

Ensure all employee relations / performance cases are managed in a timely / professional manner through to resolution, minimising the cost to the organisation.

Plan and provide responsive and high-quality regional service in the delivery of individual consultations as part of TUPE / M&A activities.

Responsible for managing the country union or works council relationship where appropriate.Working across the wider team, ensure all processes within HR Consultancy function are fully integrated and provide a customer focussed serviceLead high risk, complex employee relations cases or investigations and where appropriate, manage effective escalation to HR Business Partners and Legal.

Provide an independent and professional mediation service within the regional teamMonitor all cases resulting in an employment tribunal to understand cost to the organisation and embed learning from the case.

Lead the execution and delivery of high profile or complex HR programs / projects which may cross functions or geographies.

Provides support to COEs and HRBPs to rollout critical programmes and initiatives at local level.Working with HR Business Partners, contribute to the continued improvement of the health of the organisation by monitoring and analysing performance indicators, such as sickness absence, levels of grievances and disciplinaries and work / life balance, and developing initiatives and solutions to enable positive trends.

Participates in and provides data for audit reports, HSE or any governmental reporting requirement.Coaching For Managers & Team members - 25%Coach and influence management on the application of S&N employment policies, ensuring legal and policy interpretations are constantly integrated into capability and team knowledge.

Working across the wider team and with Business Partners, improve efficiency and effectiveness in the management of attendance, performance and employee relations / performance, by using management information effectively to drive proactive interventions to support the performance and skills development of line managers.

In conjunction with Learning Services and Business Partners, ensure training plans and tools are developed to meet these needs.

Provides stewardship of the organisation’s culture and cultural pillars to facilitate success.Coaches leaders on the link between behaviours and culture.

Weaves cultural standards into HR practices, processes and ways of working.Communicates the culture broadly and frames it in ways that engages employees.

Puts into place systems and practices that aligns individual behaviour and organizational goals at all levels.Undertake the role as a working team leader to support HR E2E activities in a country or group of countries, acting as the first escalation point and coach to team members, as well as coaching HR Services.

  • Driving Continuous Improvement - 20%Act as a champion for internal customer focus and listen to and communicate with internal customers and stakeholders effectively;
  • ensuring that procedures and systems are in place to inform and receive feedback from partners, stakeholders and employees, and evaluating that feedback, taking appropriate action to secure continuous improvement.

    Contribute to the development and improvement of the HR Consultancy model and case management system to meet business needs and to enable prioritisation and risk assessment.

    Input to new policies, policy guides, process maps and Servicenow to support the introduction of the new employment policies.

    Ensure classifications and tasks created in Servicenow support the MI requirements of the business for employment policies.

    Identify and implement new initiatives that will enhance the quality of advice given by the HR Consultancy function.Proactively seek input from customers to ensure delivery meets business needs, and propose changes to level of services providedRelationship Management - 25%Working closely with people leaders across all functions and spanning multiple geographies, ensure deep understanding of S&N business needs and objectives to provide and implement HR support aligned to the corporate HR policies and processes at country, cluster and regional level in line with the agreed ways of working.

    Ensure the presentation of employee relations / performance proposals clearly articulates the business outcome and objectives for any employee relations / performance interventionManage the relationship with third party suppliers on a day to day basis.

    Ensure that suppliers are adequately briefed and tracks performance against SLA’s.

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