Shift Manager
The Maersk Group
Costa Rica
hace 32 días

This position covers 2 phases where in the first phase of project implementation (between initial and final Go-Live) is responsible for process validation, training and systems testing plus deploying Phase II partially.

After, the position is responsible for deploying the shift manager function.

Safety is a reflection of APM Terminals core values, we promote constant care throughout all our operational activities, always strive for higher standards in safety through innovation, and we coach our teams to support safe environment across all pillars of our organizaton.

Our Commitment to Safety :

  • Is our license to operate.
  • Has no hierarchy.
  • Means no compromise.
  • Is not optional.
  • We offer

  • An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminals in the region.
  • Direct influence on strategic level decisions.
  • Working with partners, shareholders, authorities and other stakeholders.
  • Developing roles and responsibilities for a key terminal for APM Terminals in the region.
  • Key responsibilities

  • Support local, regional, and global business objectives.
  • Follow safety procedures and policies.
  • Lead the initial execution team to consistently perform at or above expectations.
  • Phase I

  • Manage a business implementation environment where work flexibility, ambiguity and design validation is part of the daily work.
  • On this point, general support to other operations or non-operations functions will required.

  • Responsible for the execution of the hiring and training plan (Execution Team).
  • Work closely with the HR team to validate and execute the selection, recruiting and training plans Establish operational requirements, processes and regulations to local authorities.
  • Support Gate Operational System (GOS) and Terminal Operations System (TOS) implementations.
  • Provide improvement opportunities to maximize operational processes.
  • Other duties as assigned.
  • Phase II

  • Manage, motivate and instruct all operational team members, set priorities and structure tasks and goals.
  • Provide effective organisation and control of all terminal operations during designated shift period in order to meet planned objectives.
  • Coordinate terminal planning and operations to ensure effective ship working programmes are set and maintained to ensure vessels meet sailing or berthing deadlines.
  • Liaise with engineering department shift management to maximise equipment availability and effectiveness.
  • Is responsible for efficient allocation of all shift operational staff and the cost-effective utilisation of equipment resources to match the operational requirements of the terminal.
  • Ensure that recognised safe working practices are utilised for all terminal operations and maintain effective implementation of safety policies and procedures.
  • Provide terminal presence by maintaining significant visibility checks all quay side and yard activities continuously throughout shift and prepare operational reports as required by management.
  • Maintain continuous operations by ensuring all shift operational staff use the hot seat changeover at shift changeover times and for operator rest break changeovers.
  • Assist in the development of staff to ensure they perform at efficient and effective levels by monitoring performances taking appropriate action in order they reach full potential.
  • Contribute to on the job training of supervisory staff and undertake other duties within capabilities as required by senior management.
  • Liaise with management to continually review, identify and recommend improved operating procedures and systems where required.
  • Ability to work in a shift system covering day, night, weekends and holiday duty and if required working overtime.
  • Provide first line of response for emergency situations and assessments.
  • The major impact will be the maintenance of operational efficiencies in the terminal.
  • The incumbent is expected to ensure that daily activities contribute to the achievement of operational results. Responsibility for the execution of day to day operational activities.
  • The incumbent is expected to contribute to the improvement of existing methodologies, processes and measurements when executing duties on an ongoing basis.
  • Other duties as assigned.


  • Safety contribution to overall company / location.
  • Be a responsible individual for Terminal safety.
  • Ensure compliance to APM Terminals’ safety standards and policies in cooperation with our on-site HSSE colleagues.
  • We are looking for

  • Require a high school diploma with extensive marine operations experience or a college degree in Operations Management, Logistics, Business Administration or related discipline.
  • Require at least five years or more of strong supervisory experience in container terminal operations environment, or similar, related industry.
  • Previous experience as a foreman, supervisor, superintendent or other similar position would be expected as a natural progression to this position.

  • Is thorough familiar with the strict implementation of international standards of safe working practices within marine, stevedoring and terminal operations.
  • Is conversant with the International Maritime Organisation (IMO) regulations for the on board segregation of hazardous cargoes and storage within a terminal area.
  • Advanced computer skills with a sound understanding of modern terminal planning and control systems Solid Navis N4 knowledge is preferred.
  • Require an in-depth, comprehensive understanding of container terminal operations, especially vessel cargo logistics, hazardous cargo and special cargo handling requirements and equipment.
  • Ability to work under pressure, anticipates potential problems and diagnoses, evaluate and resolve logistical problems as they happen in order to meet operational performance objectives and deadlines.
  • Provide leadership and ensure cooperation and support from employees and contractors in all areas of terminal operations to achieve operational objectives of the business using a teamwork approach.
  • Effective negotiation and conflict resolution skills combined with good counselling and listening skills.
  • Requires advanced level of verbal and written communications skills in English and Spanish.
  • Team-player.
  • Awareness and ability to work with constant care.
  • Emergency response reaction in unsafe situation
  • Feeling of ownership for your own safety and y.our facility.
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