Customer Service Specialist
Emerson Electric Co.
Costa Rica
hace 13 días

Job Posting Date

Mar 26, 2018, 11 : 29 : 48 AMThe Aftermarket Analyst is responsible for the customer service for spare parts and repair services in support of the PWS Aftermarket business (Regional Offices, Sales Representatives, Customer Financial Services and End Users).

Essential functions

  • Be the Primary Contact for Aftermarket Business.
  • Prepare the Spares and Repairs Order Quotation and Entry.
  • Maintain product and Service Sales within the Guidelines of PWS Selling and Pricing Policies.
  • Support the Sales Representatives requests for end users.
  • Respond to internal and external customer inquiries and order issues in a timely manner to assure optimum customer service, track material deliveries, follow up material queries.
  • Maintain communications channels and information sharing with internal and external customers to ensure optimum customer service and quality.
  • Others as required.
  • Business Administration, Industrial Engineering or similar degree / advanced student
  • 2 years’ Customer Service and / or Technical Support experience
  • Proficient in Spanish and English. (The successful candidate must have good communication skills because they will represent Emerson as the primary customer contact for spare parts and repair services)
  • Proficient in Microsoft Office applications (Excel is a must, Access and Macros development is a plus)
  • Proficient in database administration
  • Knowledge in Oracle is a plus
  • Proven success interacting with customers’ experience
  • Demonstrated analytical skills
  • About Emerson

    Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.

    Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

    Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

    Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

    A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.

    Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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