Customer Service Officer will be responsible for building and managing business relationships with customers and clients, branding APMT Moin as a service differentiator in the industry while performing as a One Stop Shop for customers end to end flows.
Safety is a reflection of APM Terminals core values, we promote constant care throughout all our operational activities, always strive for higher standards in safety through innovation, and we coach our teams to support safe environment across all pillars of our organization.
Our Commitment to Safety :
Is our license to operate.
An opportunity to be part of a high performance team that ensures APM Terminals is the most efficient, safe and profitable terminal in the region.
Direct influence on strategic level decisions.
Working with partners, shareholders, authorities and other stakeholders.
Developing roles and responsibilities for a key terminal for APM Terminals in the region.
Assists in the timely resolution of customer requests and concerns.
Pro-actively take ownership of open issues and interface successfully with other departments and multiple levels of management.
To meet established performance targets, which include customer service, productivity and quality standards.
Collect and update customer records within our databases.
Record all customer complaints and forwarded them to the appropriate departments.
Provides verbal and writing communication to customers in a business professional manner.
Identify service opportunities for clients and communicate them to the Marketing Team.
Keep up to date on all policy and procedures impacting the services.
Build a rapport with customers, while providing world class service.
Manage daily contacts from customers through the various channels of communication.
Manage escalations from customers.
Capture and report any service constrains that impacts the process flowand assist in development of corrective actions.
Work with the Operations team to assist in resolving errors with EDI information exchange to / from customers and clients.
Cover agreed commercial customers requirements.
Other duties oriented to the effective operation of the terminal.
We are looking for
Requires at least three years of customer service experience in transportation or related industry.
Must have fundamental knowledge of transportation industry, sales methods and practices, trends, and customers.
Requires superior verbal and written communications skills in English and Spanish.
Requires good analytical skills, including the ability to extract, compile and analyse data.
Must be able to exercise discretion and good judgment, with an ability to understand the effect of decisions overall in the company.
Must be able to handle company information with confidentiality and discretion.
Requires excellent interpersonal skills & an ability to interact with customers tactfully.
Awareness and ability to work with constant care.
Emergency response reaction in unsafe situation.
Feeling of ownership for your own safety and your facility.