The Support Specialist will assist with Lifecycle Services Business Development and Marketing activities, focused on sales tracking, customer success stories, and marketing material to drive global adoption of Process Systems and Solutions strategic offerings (primarily for DeltaV systems).
The Support Specialist will track and report sales performance of strategic offerings, including DeltaV Mobile and DeltaV Upgrades among others.
The candidate will be required to coordinate with local sales teams around the world to collect sales success stories, manage the collection of success stories by world area, industry, and solution, and promote the success stories through various internal marketing mediums.
The successful candidate will be an integral part of the Lifecycle Services team, and will work with business development managers, product managers, and marketing communications to help deliver world-
class solutions to meet our customers’ most difficult challenges.
Maintain and report sales performance for various offerings
Support global requests for cloud-based sales demo systems
Coordinate with global sales teams to develop success stories and collect feedback
Generate quotes for certain service and product offerings, as required
Develop new marketing material alongside subject matter experts
Collaborate with PSS LAM marketing to increase social media presence (LinkedIn) for PSS LAM Lifecycle Services
Bachelor Degree in Business Administration or Industrial Engineering.
Communicates effectively : High fluency with English language, both written and verbal
Instills trust : Self-starter with courage to ask questions and challenge others
Taking initiative : Consistent performer, action-oriented, and resourceful
Decision quality : Strong attention to detail required when reviewing and developing marketing material
5 years experience supporting international teams
Expert in Microsoft Excel, including use of Pivot Tables
Knowledge of industrial automation market or our customer’s industries is a plus
Tableau experience is also plus