Apps Support Sr Analyst
Citigroup Inc
Heredia, Costa Rica
hace 12 días

Apps Support Sr Analyst

A position exists for a UAT Support Senior Analyst in the Production Level 2 support team within ICG Production Support.

The team leads the day-to-day availability of the applications and ensures issue or status update are accurately communicated to business users and technology senior leaders.

You will support both global and regional applications to ensure precise support of our applications. In addition, they will work closely with Level 1 Support, development teams, infra teams and the Citi Private Bank business.

You should be technically astute, well organized, and proactive and be comfortable discussing issues with business and technical users at all levels.

They also need to possess good multi-tasking skills. The support team works shifts through its team members located in North America, Asia and in Europe.

This is a hand on role so good technical skills and experience is required.

The NAM support team, along with support teams in other regions are often required to share support after hours or on weekends for application deployments and other maintenance activities.

You should be willing and able to participate in such efforts.

Key Responsibilities : Preferred Experience

Preferred Experience

  • Rich Experience in Technical Production Support roles preferably within a large scale, global financial services organization.
  • Experience as a member of a Support group in a high availability / critical environment.
  • High English proficiency, both oral and written is expected
  • Experience in providing communications across business and technology partners at varying levels, across a medium to large scale enterprise.
  • Support experience in specific wealth management application domains is highly desired.
  • Working with various interfacing teams across multiple locations and time-zones.
  • Supporting multiple applications, establishing ITIL standard methodologies, processes and procedures.
  • Executing effective support and process models.
  • Ability to Analyse and Correct Data.
  • Experience in Incident, Problem Management : JIRA Flows, Incident tracking & reporting; Problem tracking & reporting until resolution to ensure reduction of production Incidents.
  • Experience in setting up and working with Diagnostics and Analytical tools like AppDynamics, ITRS etc. that improves efficiency.
  • Automated Deployment tools like uDeploy etc.

  • Experience in change and Release Management : Ensure timely Review and Sign off on all application related changes, Ensure proper deployment within the timeline and post implementation Application Availability.
  • Experience in dealing with Vendor Application Teams : Co-ordinate with Vendor Support teams on Vendor Application issues & Version upgrades.
  • Essential Skills

  • Bachelor Degree or relevant experience in related field.
  • IT experience working in Hbase, Kafka, Neo4J, Akka, Spark and GemFire
  • IT Support experience working in Unix, Cloud & Windows environments.
  • Experience supporting RDBMS DB like MongoDb, ORACLE, Sybase, MS SQL & DB2
  • Supported Applications deployed in Websphere, Weblogic, IIS and Tomcat.
  • Familiar with Autosys and setup.
  • Understanding of client server architecture (clustered and non-clustered)
  • Basic Networking knowledge (Load balancers, Network Protocols)
  • Working knowledge of Lookup Active Directory Protocol(LDAP) and Single Sign On concepts
  • Service Now expertise
  • Experience working in Multiple Application Support Model is preferred
  • Citi, the leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services.

    Our Markets and Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years.

    Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, premier products and solutions, and unparalleled access to capital and liquidity.

    Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily.

    Citi is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.

    Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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