Adobe is looking for an experienced candidate with strong analytical skills to join the Customer Experience (CX) organization.
We are seeking an individual with a proven track record of supporting the growth of multi-channel, conversational customer support analytics initiatives.
This role will focus on the overall ownership, execution, and efficiency of addressing business use cases with text analytics and being the voice of the customer for the CX organization.
The ideal candidate is passionate about customer experience, has experience in text analytics, phenomenal communication skills and will use data to advocate for our customers.
The VoC manager will be responsible for performing critical analyses and delivering actionable insights that will support the development of outstanding customer experience.
S / he will use third party NLP tools to transform our customer conversations into scalable metadata to help understand why our customers need support and how we can best serve them in all our channels.
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on . You will also be surrounded by colleagues who are committed to helping each other grow through our unique approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the and explore the meaningful we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.