Service & Support Product Specialist
Akamai Technologies
San Jose, Costa Rica
hace 4 días

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About the Team

Do you enjoy working on complex technology problems? Do you want to be involved in defining business strategy and solutions that will shape customers’ future successes by providing them with superior technology solutions?

Are you challenged by an opportunity to make an impact? As part of Akamai’s Delivery Excellence and Service & Support Product Management teams , you will play a key role providing Akamai’s customers with solutions giving them a competitive advantage.

About the Job

As a Senior Product Specialist, your work will make a direct impact on Akamai’s evolving Service & Support product line.

Akamai’s Service & Support team is targeted at dramatically growing services revenue & corporate revenue. Within the Service & Support Product Team, you will have the opportunity to help extend Akamai’s presence within our customer base.

This will be done by solving customer problems and capitalizing on opportunities by conceptualizing and managing compelling services products.

You must possess a unique blend of business and technical savvy to successfully execute this role.


Work with the Product management and Engineering teams to plan feature releases including featuring packaging for the release and laying out of the release plan.

Own and manage the feedback management processes including gathering, documenting, reviewing and backlogging of the feedback in collaboration with the Product Manager.

Effectively collects product feature requests into user story formats

Own, manage and support existing products by owning end to end product support including answering product queries, pricing and sale approvals etc.

Identifying business growth opportunities for existing products by analyzing operational metrics, trends to maximize product line revenue and profitability.

Driving visibility for the product management team into the product performance by gathering, analyzing and reporting business and technical performance metrics.

Continuously review industry trends and client feedback to anticipate future market needs

Work closely with customers to understand their organizational pain points and effectively link product features and benefits to the customer’s needs.

Prepare and provide Ad-hoc reporting and analysis metrics and reporting for product management

Develop documentation for product release and training

Basic Qualifications

Bachelor's or Master's Degree in Technology or relevant degree with experience in high-tech.

5+ years of experience with product management, product development or equivalent experience.

3+ years of experience with modern product development methodologies like Agile and Lean etc.

3+ years of experience with with product / project management tools like JIRA and documentation tools like Confluence.

Desired Qualifications

Strong written and verbal communication

Experience with subscription or recurring revenue based product management, product marketing, product development or equivalent experience.

Ability to assess new markets, analyze business opportunities and execute against them.

Understanding of product line management including product lifecycle management and some experience with product line strategic planning.

Understanding of web technologies.

Ability to learn new technologies quickly.

Highly self-motivated and self-sufficient.

Creative and out-of-the-box thinker.

Proven track record in working within a geographically distributed, cross-functional environment to drive result.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here.

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