Technical Support: Intern Opportunities for University Students, Costa Rica
Microsoft
San Jose, San José, Costa Rica
hace 5 días

Every year, we welcome thousands of university graduates from every corner of the world to join Microsoft. You bring your aspirations, talent, potential and excitement for the journey ahead.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way.

You’ll be empowered to build community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.

Are you ready to join us and create the future? Come as you are, do what you love start your journey with us today!

Responsibilities

Technical Support Engineering

Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and / or wireless systems.

Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.

  • Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status / solution of their issue.
  • Utilizes troubleshooting tools event logs, performance traces) to help resolve customer issues.

  • Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Attends case triage meetings and / or case discussions to collaborate and share ideas to resolve problems.
  • Qualifications

    Minimum Qualifications

  • Bachelor's Degree in Information Technology, Computer Science or related field and with one year or semester remaining before ending University.
  • Preferred Qualifications

  • Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer / partner relationships.
  • Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
  • Excellent verbal and written communication, analytical and presentation skills.
  • Microsoft Technology Certifications.
  • One year of experience with VB, C / C++ / C# and / or XM.
  • Passion for technology and working with customers
  • Strong balance of both business and technical skills
  • English Language Proficiency basic or intermediate.
  • Visit our Careers FAQ Page to learn more about the interview process and answers to commonly asked questions.

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