Travel and Expense Team Lead
San Rafael de Escazu,Costa Rica,
hace 4 días
  • Job facts
  • The propose of this position is execute Travel and Expenses operational activities for the Americas SSC in Costa Rica and will report directly to T&E Manager

    Job Summary

  • Supervises assigned staff in travel and expenses analysis and / or reporting activities
  • Responsible for coordinating and supervising the maintenance of the T&E system(s)
  • Provides daily direction to a group of professionals in the team
  • Oversees the day-to-day operations for assigned work group or team
  • Oversees the correct distribution of resources of the T&E call center
  • Devotes a significant amount of time to leading and managing employees
  • Provides feedback to the manager on employees' work performance and has input into employment decisions
  • Participates, collaborates and contributes in T&E related projects and initiatives
  • Responsible for training and development of staff, resource management, work assignments and ensures consistent application of organizational policies
  • Responsible for maintaining and continuously improving the quality of work
  • Participates in the hiring process of new employees Key Roles & Responsibilities
  • Supervises, coordinates provides leadership to and reviews work assigned to team members
  • Develops and implements work methods and reviews overtime
  • Provides for effective management of assigned personnel including hiring, training, supervising and administering performance evaluations
  • Provides for effective communication among assigned teams in order to ensure an environment where expectations are understood, problems are addresses, and suggestions / revisions encouraged
  • Proactively and constructively manages change
  • Ensures compliance with all program regulations and implementation of new regulations
  • Ensures adequate documentation and support of transactions and reports
  • Participates in determining the proper treatment of complex or unusual transactions
  • Determines efficient work processes and procedures
  • Determines training, coaching and development needs of team members
  • Collaborates with managers and directors to identify and implement process efficiencies and quality improvements
  • Escalation point of contact for affiliates / markets regarding SSC processes and external partners
  • Qualifications

  • Bachelor’s degree
  • Proven knowledge of travel and expenses practices
  • Knowledge of applications in a computerized environment, (e.g. : Excel, PowerPoint, Word, Google Suite, etc.)
  • Proven analytical, and accuracy skills. Requires attention to details
  • Effective written and verbal communication skills
  • Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
  • Knowledge of Finance Shared Services and operational T&E processes and related technology systems (e.g. : SAP, Concur, Service Now, etc.) is desirable
  • Strong presentation and analytical skills.
  • Ability to perform work with limited direction and guidance
  • Ability to prioritize effectively and multitask, meet all deadlines and manage up
  • Ability to plan and organize work for others
  • Language : Spanish & English required, Portuguese and / or French desirable
  • Experience of

  • Travel and Expenses experience 2+ years
  • Finance , IT or Shared Service Center experience 5+ years
  • Credit Card Administration experience is desirable
  • Projects experience is desirable
  • 2+ years managing teams is a plus
  • Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.
  • Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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