Client Tech Support Engineering / Java Application Support Senior
Fiserv
Barreal de Heredia, Cartago
hace 12 días

About the Role

Hands-on Java application support developer responsible for providing production and technical support, rotating on-call, project participation, and business continuity support for the Open Systems Web Portal and Web Services applications.

Position Purpose

The candidate will have lead detection and troubleshooting of issues that affect delivery of services across multi-tier platforms : a solid understanding of Unix / Linux, Java, shell scripting, and Oracle operations is required.

Must have excellent communication skills, as we periodically interface with clients, vendor and business partners. Familiarity with Window server administration a plus.

Essential Job Responsibilities :

  • Create application monitoring plan and recommend performance and infrastructure capacity improvements
  • Point of escalation accountable for customer support to diagnose and resolve customer impacting issues
  • Review turnover artifacts to ensure completion prior to executing production installs
  • Participate in assigned projects representing the support organization, communicate status, issues and delivery risks
  • Works with Change Management / Release Managers on the evaluation of change events and in planning items for production deployment Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
  • Document installs defects and assigns severities to the problems that occur. When fallback occurs, perform post mortems to identify root cause (RCA)

  • Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement
  • Ensures monitoring alerts and system events are assessed, prioritized, and worked aggressively
  • Maintain and / or create technical support documentation
  • Required Qualifications :

  • Bachelor’s degree in Computer Science, System Engineering and / or equivalent work experience.
  • Linux Java development support with experience troubleshooting of production applications within lower and upper multi-tier environments
  • 5 years of IT experience in a technical production support role or equivalent with background in Unix / Linux or operations support with hands-
  • on using Java J2EE, Hibernate, JPA, Springs and Struts

  • Strong technical experience with Unix / Linux, Apache, and either WebSphere, WebLogic, JBoss , Coherence
  • Experience with shell scripting, Sed, AWK,
  • Hands-on knowledge of Oracle, and using SQLPLUS
  • Skills and Knowledge Required :

    Skills and Knowledge Required

  • Strong understanding of multi-tier architecture and infrastructure configurations
  • Familiarity with common networking practices
  • Must have full life-cycle development experience in a large financial services firm
  • Analytical problem solving skills to solve complex problems and independent judgement to identify problems and recommend solutions
  • Experienced in creating dashboard for Splunk / App dynamics / ExtraHop.
  • Experienced in Agile and DevOps environments and cultures.
  • Knowledge of ITIL production support best practices
  • Who we are Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology.

    With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a dedication to innovation.

    We have an exceptional team and we would love to hire someone who is looking for a fun, collaborative, dynamic environment where hard work is rewarded and recognized.

    Thank you for considering employment with Fiserv. Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

    Please :

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  • Need answers to a question about our process? Curious to learn more about next steps once you apply? Selecting your next career is no small matter, so that’s why we are here for you every step of the way.

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