Growth Manager, Retention + Expansion
San Jose
hace 1 día

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Global Growth & Digital Sales team at Adobe ensures customers achieve success relative to their intent and derive meaningful membership value, while delivering Adobe shareholder value seen in ARR growth and critical metric performance improvements.

The team drives global growth through key business levers such as promotional strategy, trial and free customer conversion, add-on / up-sell and customer retention.

This role will build and implement a targeted and programmatic data-driven strategy for the Digital Media business, that increases product and service value for our paid customers, and subscription revenue and customer lifetime value for Adobe.

We are looking for a passionate growth manager to own strategic revenue driving initiatives across the Creative and Document Cloud.

What you’ll do :

Develop business cases for SaaS growth initiatives supported by financial modeling with market sizing and demand forecasting.

Develop a data driven operating model framework that establishes data architecture, targets, analysis and insights, and key business collaborators across the paid customer journey.

Improve and implement growth focused segmentation, propensity, and uplift models using advanced machine learning methods by partnering with data science, analytics, product and regional sales teams Partner with channel and growth teams to build targeted marketing campaigns to drive SaaS revenue growth across the post-purchase customer journeys.

Collaborate with Product Marketing and Product teams to develop requirements for new technology initiatives that deliver conversion or retention benefit Partner with segment and regional GTM leaders to operationalize growth framework and implement strategies at scale globally.

Find opportunities to increase investments and / or resource allocation to unlock and accelerate business performance.

What you'll need to succeed

  • BS / BA with 5+ years software, technology or management consulting experience, MBA preferred
  • Experience in eCommerce growth, Marketing and / or Product Marketing experience a plus
  • Strong analytical skills in financial analysis and modeling, experience with business intelligence tools like Tableau and Power BI.
  • Demonstrated excellence in conceptual thinking and analytical problem-solving
  • Extraordinary communication skills, both verbal and written, at all levels
  • Global cultural awareness and experience with global teams
  • Strong interpersonal skills. Enthusiastic, positive and creative attitude
  • Knowledge of data-driven predictive models on acquisition and retention funnels (Preferred)
  • Customer-first orientation, with deep global experience working with the Consumer segment for SaaS products (Preferred)
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