Leisure Activities Director Four Seasons Resort Tamarindo
At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
Our family members are masters at their crafts a gardener can become an artist, a manager a conductor, a chef an inventor.
We look for employees who share the Golden Rule : people who, by nature, believe in treating others as we would have them treat us.
We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
The upcoming Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico.
Most of its 155 rooms will boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course.
Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture and Nature. The local community and their warmth are a key component of our guest experience and our Leisure Activities Director will imbue a passion for this destination and the Culture.
Be You :
The Leisure Activities Director will demonstrate the following key characteristics :
Knowledge of planning, organizing, coordinating and administering a Leisure Program for the Resort.
Understanding of high-quality and Luxury service delivery and recreation product.
Ability to interact with guests, colleagues and service providers in a warm friendly manner.
Master Your Craft :
The Leisure Activities Director manages and organizes all leisure activities, including all walks and excursions. Creates memorable experiences for guests by providing excellent service according to Four Seasons Core and Culture Standards.
Desired Skills and Experience :
Minimum 2 years management experience in a luxury Resort.
Demonstrate adaptability to live in a remote location.
Excellent English and Spanish (Preferred) language.
Sound knowledge of leisure activities.
Trained and certified in First-Aid, CPR, life guarding and rescue techniques.
The ability to manage and oversee all leisure activities and all it entails including organizing walks, excursions, food and beverage, transportation, etc.
Maintain a safe working environment and abide by all health department regulations.
Promote walks and excursions to guests, customizing where necessary to meet and exceed guests’ needs.
Resolve guest concerns or opportunities in a timely manner with the highest level of professionalism.
Review daily arrivals to ensure proper handling of VIP's, Return Guests, groups, etc.
Ability to seamlessly integrate leisure activities within the hotel operations.
Execute the tasks of Kid’s & Teens Club, as needed.
Ensure maximization of revenues and control of expenses in all areas under control.
Able to issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
Work closely with Engineering to maintain proper standards of hygiene and functioning of equipment.
Order supplies, including kid’s games and toys, as well as all health club supplies required for smooth operation.
Reconciles invoices from outside contractors.
Respond properly in any hotel emergency or safety situation.
Perform any other tasks or projects as assigned by hotel management and staff.
Responsible for the planning, promotion, and accountability of departmental training. Including, but not limited to, the annual training plan in response to identified gaps in your department’s knowledge and performance as measured in the Richey reports and the occurrence of Glitches and Guest Feed back.
Trained and certified in First-Aid, CPR, and rescue techniques.
As a Department Leader you will motivate and develop a team, leading by example at all times, and instill a culture of continuous learning and improvement among your staff.
You actively participate in Employee Relations activities and programs.
You are actively involved in identifying and assessing the needs of your team and investing in their career development through effective coaching, training, and by instilling company our values.
When dealing with guests and internal customers you live by the Golden Rule.
You demonstrate high standard awareness, by setting example for standards execution, standards testing, and implementing action plans to achieve established product and service goals.
You will use your unique personality and service style fulfilling the Four Seasons Brand and Resort standards creating a special and memorable experience!
Connect with us Join Our Team
Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.