Who You'll Work With
You will work with our McKinsey Academy team and will be based in Costa Rica.McKinsey Accelerate, a McKinsey Growth Platform, enables McKinsey to partner with our clients to ensure sustained impact through flawless execution and capability building.
We do this by bringing the knowledge, assets, and expertise that clients are asking for : transformation and change management support, capability building at scale, and leadership and top team transformation.
In so doing, we believe we will be the preeminent institution in helping clients implement their strategies, which includes building the leadership teams and skills and capabilities their strategies requireMcKinsey Academy is designed for rising professionals and senior teams to develop the capabilities they need to help their organizations thrive.
Our programs include courses developed and taught by McKinsey partners, combined with perspectives from the broader market including academics, executives, and thought leaders.
The programs combine group-based project work and the newest social approaches that reinforce effective, lasting skills development.
With optional in-person components, our programs can be a cost-effective way to build the capabilities of a large number of participants across an organization.
What You'll Do
You’ll work closely with the Learning Experience team, the Product / Engineering team, and client sponsors to lead digital learning delivery for McKinsey Academy.
You’ll oversee all operational aspects of delivering digital courses to our clients, including : participant onboarding and user management, engagement-focused communications, customer support, Teaching Assistant (TA) management, and analytics / reporting.
For example, you’ll be responsible for systems enrollment, group configuration, and designing / hosting online kickoff sessions.
In addition, you’ll communicate with participants, sponsors, and TAs to drive engagement and achievement of course and program objectives.
You’ll also provide support for participants as they move through their learning journey.
For reporting, you’ll use data to drive impact, engagement, and improve our offerings. During and after course runs, you’ll monitor and analyze quantitative / qualitative data from multiple sources on the participant experience.
You will provide recommendations for improvement based on your analysis.