3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity.
We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description : SUMMARY
Supervise Customer Service Representatives.Manage workload distribution, individual and team performance, scheduling, issue resolution, and problem solving.
DUTIES / RESPONSIBILITIES
Consistently recognizes and rewards achievers
Ensures all personnel are fully trained in the established procedures and processes for successfully performing their jobs.
Identifies opportunities for improvement in internal and external processes. Identifies root-cause and develops action plan to address opportunities.
Recommends and executes opportunities to improve processes, systems, workflow, etc.
Complies, analyzes, and monitors reports and provides relevant information to the manager on a regular basis
Ensures fair, consistent and equitable treatment of employees, by utilizing established 3M policies
Conforms to, supports and enforces all Company policies and procedures
Sets expectations and hold team members accountable. Creates an environment that promotes professionalism, engagement and inclusion
Monitors employees and department performance on key performance indicators. Communicates status appropriately.
Perform analysis and reporting for management as required
Ensures a high level of customer service in a competitive market
Follows and enforces all Company policies and procedure
Prepare and document monthly, quarterly, and annual performance evaluations.
Be logged into the phone system and available to take calls during working hours
Shifts are generally weekdays during normal business hours but will also require rotating work over weekends and holidays
High Diploma or education equivalent
1 -3 years of previous supervisory experience
Excellent telephone customer service skills.
Demonstrated use of effective problem-solving skills.
Ability to work effectively in a team environment, as well as independently.
Proven ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
Proven ability to multi-task and adapt in a fast paced and changing environment
Proven ability to communicate effectively, both verbally and in writing.
Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
Experience with Microsoft Office applications including Word, Excel, and Outlook.
3 5 years of previous supervisory experience
1-2 years of experience dealing with third party payer reimbursement drivers
Prior supervisory or management experience in a healthcare or customer service environment preferred.
B.A. in Business Administration or related field preferred.
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter 3M.3M es un empleador que ofrece las mismas oportunidades.
3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals.
You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.