The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with data quality and technical guidance on installed software.
The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Create complex project plans, perform impact analyses solve / work high impact problems / projects, and provide resolutions to restore services
Contribute to technical direction and strategic decisions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Review of technology offerings and understand vendor support details as well as software packaging
Create complex queries using MS SQL to review data and drive analytics
5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Intermediate experience in MS SQL
Knowledge of infrastructure set up, specifically software installation
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and / or global environment preferred
Effective written and verbal communication skills
Effective analytic / diagnostic skills
Bachelor’s / University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Knowledge of software support process (EOVS)
Understanding of scan agent process and software signatures
Experience with SQL and creation of sql queries and reports
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR