Employee Relations Manager
Mondelēz International
Santa Ana, San José, CR
hace 5 días


  • Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits;
  • Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business.

    Great people and great brands. That’s who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack , for the right moment , made the right way.

    It's time for you to Make It at Mondelēz International.Mondelēz International is looking for vacancy : Employee Relations Manager Position Purpose Responsible for Employee Relations for Latin America and / or North America including compliance investigations, complex disciplinary actions, and cases related to performance issues.

    Case intake and investigation for disciplinary cases, attendance / job abandonment issues, and documentation requests for legal / tribunal investigations. Main Responsibilities

  • Responsible for case intake, proper documentation, and recording of cases in ER Tool and Dispatching Tool. Ensures investigation strategy is in line with best practices and proper control points are documented for each process.
  • Evaluates cases for complexity and priority using ER matrix and other internal guidelines, conducts Employee Relations investigations, assesses situations, and determines appropriate actions in line with company policies and practices.
  • Investigates into employee misconduct, employee complaints and compliance Alert Line cases. Consistently administers disciplinary actions up to and including terminations.
  • Writes compliance report and proposes appropriate Management Action Plan (MAP).

  • Provides coaching and guidance to managers as it relates to performance issues.
  • Stays abreast of legislation and local processes, policy, and principle changes that impact employee relations processes in the NA / LA regions.
  • Partners with ER Lead, Americas to analyze case data for quarterly Business Insights sessions for the regional functions.
  • Identifies trends and opportunities for improvement and recommends action plans. Performs quarterly quality checks and reports on findings and action plans.

  • Partners with HRMs / HRBLs, Legal, Business Integrity and Global Security throughout the Employee Relations process. Actively informs, engages, and influences stakeholders.
  • Ensures processes are followed consistently and fair and equitable treatment is applied. Practices ER Principles (Fair, Corrective, Timely, Consistent, Progressive, Safety, Due Process) throughout management of all cases and helps stakeholders understand their importance.
  • Actively monitors own KPI’s and participates in team Daily Management System meetings. Owns action plans and problem solving, including Kaizen ideas and other IBS Service Center projects and initiatives that support the prevention and elimination of losses in our processes.
  • Lives and embraces our Lean culture.

  • Participates in IBS engagement initiatives including the Joy Team and other Continuous Improvement initiatives.
  • Academic knowledge

  • University Degree required. Human Resources Management, Psychology, Business Administration, Organizational Development, Industrial Psychology or related field (preferred).
  • Master’s degree preferred.

    Work experience

  • Experience working in non-union environments, preferably large, global, matrix organizations.
  • Experience in Shared Service centers (highly preferred but not required).
  • Experience as HR Generalist / HR Manager / HRBP (4 years) including experience managing Employee Relations matters and knowledge of HR law (2 years).
  • Experience working internationally and cross-culturally.
  • Abilities

  • Native fluency in English and Spanish. Additional fluency in French and / or Portuguese highly preferred.
  • Ability to Influence and manage a large number of stakeholders.
  • Strong Business Acumen and Organizational Agility.
  • Ability to travel internationally as needed.
  • Abilities

  • Fluency in English, Spanish and Portuguese required. Additional fluency in French highly preferred.
  • Ability to Influence and manage a large number of stakeholders.
  • Strong Business Acumen and Organizational Agility.
  • Ability to travel internationally as needed.
  • Mondelēz International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelēz International, Inc.

    therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

    We invite you to leave your CV to be part of this great team of people and brands who make Mondelēz International.Join our dream of creating delicious moments of joy!

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