Principal Escalation Engineer - UCCE
TTEC Digital is seeking a Senior Cisco UCCE Support Engineer to join our Cisco Interaction Experience team. This is a remote, telecommute opportunity based in Costa Rica.
Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.
Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco UCCE solutions involving the Unified Contact Center Enterprise product suite.
You will leverage your knowledge and experience with problem resolution of all UCCE components including Cisco UCCE Routers / Loggers, HDS, Cisco PGs, CUIC, Finesse, CVP applications, IP / IVR systems, Cisco Call Managers, and 3rd Party Application Integrations.
What skills you will bring :
Desired / Optional skills and Experience :
Leadership & Certifications :
Who We Are :
Founded in 1982, our nearly 62,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Your role brings that principle to life.
What You Can Expect
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and / or skill levels.
Benefits available to eligible employees include the following :