Technical Project Manager II - OfficeShare Technical Project Manager II - Office
Akamai
Costa Rica Costa Rica, San Jose
hace 2 días

Job Description

Do you relish the prospect of providing end to end support across multiple product suites?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?

Join our prestigious Government Services team

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success.

We build trusted relationships through clear communication, honesty and listening to our customers.

Become a Trusted Advisor

As a Technical Project Manager II, from pre-sales through to integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions.

In a high-impact, energetic youll be project managing, problem-solving and building close relationships with customers across many industries.

As a Technical Project Manager II, you will be responsible for :

  • Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
  • Being the central point of contact for customers and leading the integrated account team delivering customer success
  • Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
  • Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
  • Communicating with internal, external customers and partners to share information and deliverables
  • Do what you love

    To be successful in this role you will :

  • Have relevant experience and a Bachelors degree in Computer Science, or related field or its equivalent
  • Demonstrate experience in a customer-facing role within the Information Technology industry
  • Show some experience of managing and delivering technical customer projects successfully
  • Show understanding of network, web performance, and application / network security technologies / architectures as well as project management methodologies
  • Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment
  • Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
  • Work in a way that works for you

    We recognize that the way in which people want to work and deliver at their best can vary for each person.

    This role requires some aspects of the job to be performed in an Akamai office every week. We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

    Working with us

    At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

    About us

    Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

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