Systems Support Engineer
Akamai Technologies
San Jose, Costa Rica
hace 6 días

Responsibilities

  • Administer Enterprise Applications like CRM on an on-going basis. Deploy Enterprise Applications in production and configure them.
  • Understand the various business processes around the Enterprise Applications to deliver value. Be adaptive. Be productive quickly in a new environment that is fast paced.

    Learn new processes and multiple technologies. Roll up your sleeves and do what needs to be done.

  • The team responds to incidents, but more importantly gathers and analyzes data to root out errors, discern trends and prevent incidents through pro-
  • active analysis and monitoring. The team is responsible for identifying and finding root cause for issues occurring across Enterprise Applications.

  • Work closely with Engineering teams, specifically with development teams & Business Analyst that design and deploy all deliverables across Enterprise Applications and provide post go-
  • live application support.

  • Is a Go-getter with ability to identify, analyze and debug issues? Provide short term as well as long term solutions to issue, especially customer escalations.
  • Basic Qualifications

  • Bachelor's Degree in Engineering / Sciences / Systems Management and equivalent experience
  • Overall Work Experience : 4 - 5 years
  • Minimum 2 years of experience with Enterprise Application Administration, preferably in Salesforce and other applications like ERP / CRM / enterprise-class systems.
  • Knowledge on deployment methodologies like Jenkins, Perl script etc.
  • The ability to drive issues to resolution.
  • Strong communication skills, ability to work closely with other members of the team.
  • Proficiency in Unix / Linux / Windows knowledge.
  • Experience in Oracle E-Business, Oracle Business Intelligence. Informatica, Hyperion Essbase, and Integration tools like Mulesoft & CastItron.
  • Strong understanding of RDBMS concept and SQL, preferably in Oracle.
  • Desired Qualifications

  • Expert knowledge of Three (or more) : Unix, SQL, CRM Application Exposure, Integration tools like Informatica / CastIron / Mulesoft.
  • Prior operations experience (2 or more years) in supporting Enterprise Applications.
  • Experience in providing operational support, preferably Enterprise Application and able to prioritize the task as needed.
  • Strong desire to learn and increase knowledge set.Exposure to on-call support / production support.
  • Exposure to on-call support / production support.
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