Administer Enterprise Applications like CRM on an on-going basis. Deploy Enterprise Applications in production and configure them.
Understand the various business processes around the Enterprise Applications to deliver value. Be adaptive. Be productive quickly in a new environment that is fast paced.
Learn new processes and multiple technologies. Roll up your sleeves and do what needs to be done.
The team responds to incidents, but more importantly gathers and analyzes data to root out errors, discern trends and prevent incidents through pro-
active analysis and monitoring. The team is responsible for identifying and finding root cause for issues occurring across Enterprise Applications.
Work closely with Engineering teams, specifically with development teams & Business Analyst that design and deploy all deliverables across Enterprise Applications and provide post go-
live application support.
Is a Go-getter with ability to identify, analyze and debug issues? Provide short term as well as long term solutions to issue, especially customer escalations.
Bachelor's Degree in Engineering / Sciences / Systems Management and equivalent experience
Overall Work Experience : 4 - 5 years
Minimum 2 years of experience with Enterprise Application Administration, preferably in Salesforce and other applications like ERP / CRM / enterprise-class systems.
Knowledge on deployment methodologies like Jenkins, Perl script etc.
The ability to drive issues to resolution.
Strong communication skills, ability to work closely with other members of the team.
Proficiency in Unix / Linux / Windows knowledge.
Experience in Oracle E-Business, Oracle Business Intelligence. Informatica, Hyperion Essbase, and Integration tools like Mulesoft & CastItron.
Strong understanding of RDBMS concept and SQL, preferably in Oracle.
Expert knowledge of Three (or more) : Unix, SQL, CRM Application Exposure, Integration tools like Informatica / CastIron / Mulesoft.
Prior operations experience (2 or more years) in supporting Enterprise Applications.
Experience in providing operational support, preferably Enterprise Application and able to prioritize the task as needed.
Strong desire to learn and increase knowledge set.Exposure to on-call support / production support.
Exposure to on-call support / production support.
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