Car & Driver Program Specialist
Smith & Nephew
Alajuela, Coyol, CR
hace 3 días

The Car & Driver Program Specialist manages US Car stipend program for the commercial force providing administrative support (including but not limited to : employee enrolment, policy compliancy, monthly stipend calculation, and imputed tax analysis) listed in the SOP.

The Car & Driver Program Specialist will serve as an internal subject matter expert on the Car & Driver program, providing general guidance based on Car & Driver policy.

Also supports other T&E functions such as Concur processing for the US, providing Global tier 2 support to end-users and Concur Audit review when required.

Car Stipend Program AdministrationUnited States Support- Resolve within established SLA Car & Driver requests and questions submitted thru Service Now platform.

  • On-board & Off board in the Car & Driver Program of US Sales Representatives on a weekly basis based on standard of procedures.
  • Guarantee documentation provided by employees for enrolment is in alignment with Car & Driver policy guidelines.- Support Concur Expense Help Desk Tier 1 escalations when related to Car & Driver activities.
  • Calculate monthly stipend payment for Car & Driver members based on standard procedures.-Coordinate with Payroll team the monthly stipend payment for Car & Driver members.
  • Serve as main point of contact for escalations, system issues, complaints and other Car & Driver matters when required.-Support process improvement projects as needed in the areas of customer experience, drive cost savings, program organization with other related departments.
  • 70%Travel & Expense ActivitiesUnited States Support-Provide tier 2 support for Concur Expense users when required within the defined SLA.

  • Support Travel & Expense Corporate Credit Cards for new cardholders based on the existing standard of procedures.-Support Concur Detect Audit in platforms within the SLA when required.
  • 20%Support T&E process improvement projects as needed-Support process improvement projects as needed in the areas of T&E Policy, Auditing, Concur Help Desk scripts, Terminations.

  • Look for areas of process improvement to ensure efficient and effective processing of T&E transactions.10%
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