At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks / acts globally, and who has the ability to contribute major new innovations in the industry to join us as a Workflow Analyst.
The ideal candidate will possess both an optimization background that enables him / her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives.
He / she will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
The Workflow Analyst serves as a resource, advisor, and close working partner with our Operation Managers, Team Leads, Training, Recruitment, other Workflow Analysts and managers.
This is a key role to ensure that Daily Service level goals and supply metrics are achieved and most importantly that our customers receive the best experience possible.
Position Mission to positively represents in the network as an engaged and active team member in achieving service level and productivity goals.
To ensure we are efficient and prudent in the utilization of our staff by working alongside all levels of the site and network leadership teams.
To effectively manage the needs of our external customers while balancing the needs of our internal customers. To make data-driven decisions in all of our processes and work expectations.
Key job responsibilities
Position Responsibilities :