About the role
BBS Global Center is looking for high performing individuals who are success driven and interested in a career at Bacardi.
The Contact Center Clerk position is a highly competitive role structured to strengthen Contact Center and finance competencies.
You will gain experience in the Shared Service industry. This role provides support and training needed to develop a well-
rounded finance and contact center skillset, which will be the foundation for advancing your career Bacardi.The BBS Global Center is a global business operation supported by the Bacardi executive and senior leaders throughout the organization.
The Contact Center Clerk is responsible for the help desk support to our different Stakeholders.
Key accountabilities and responsibilities
Measures of success
Critical experiences for success
To be successful in this role you will have / be :
The following experiences are preferred :
LEADERSHIP EXCELLENCELiving our Values and demonstrating high Learning Agility will be fundamental not only for success in this role, but also for potential growth to other roles across Bacardi in the future.
We have a clearly defined Leadership Excellence framework, and you will be expected, as a senior leader to be a role model of all 6 elements : Focus Externally to Win / Drive Execution and Results / Lead Strategically and Know your Business / Make the Matrix Work / Lead by Example / Develop and Inspire Talent
Our ways of working
Our family legacy has positively influenced our ways of working and has shaped the values to which our employees aspire.
We’re caring, like a family, and not only internally, but also in the wider communities in which we operate. This is demonstrated by our commitment to both act responsibly and promote the choice to drink responsibly.
We trust one another, and through that trust are able to forge strong teams and networks that empower our matrix organization structure.
We’re passionate, reflecting our Latin heritage, and this means that we commit more than just time to our work : we commit energy, heart and soul.
We are dedicated to being a role model in our industry, and we approach everything we do with Integrity First. Together, our values help us create what we’re most proud of : our True Heart and Winning Spirit both in our home markets and across the world.