Have you ever thought about how Amazon detects and prevents fraudulent purchases among hundreds of millions of e-Commerce transactions across the globe?
What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? Do you want to help drive process improvements?
Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Our mission is to make Amazon.
com the safest place to transact online, and we are seeking a Program Manager to own the implementation of a culture of continuous improvement throughout our global operation processes.
ACES (Amazon Customer Excellence System) is Amazon Operation’s culture of continuous improvement. As a strategic partner for contact center leadership, the Selling Partner Trust, Abuse, Risk and Review ACES Program Manager role (STAR ACES Program Manager) will continuously improve our Seller Support processes and services by driving high impact improvement projects as well as daily process improvement activities.
You will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis, and you will prepare and execute regular program updates to senior management.