will be responsible for the successful functioning, optimization and ongoing administration of multiple SAP applications.
Requirements : Bachelor of Arts / Science or equivalent degree in computer science or related area of study. Proven problem-solver with the ability to perform root cause analysis.
Strong analytical skills, enabling to quickly understand the drivers of a business process. Should be very organized and have a flexible approach to operate in demanding, fast paced environment Ability to translate functional requirements from end users into technical requirements for development teams Ability to communicate professionally through written and verbal communications in English and Spanish.
Demonstrated leadership ability and strong teamwork-based tendencies Working schedule flexibility Desired Skills / Experience Knowledgeable in ITIL processes Customer Service experience Responsibilities Responsible for providing ongoing support of applications to enhance the clients’ business functionality and overall performance, while maintaining a high level of customer satisfaction Tasks include Incident, Problem and Change Management.
Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks.
Participates as part of a team and maintains good relationships with team members and customers. Understands the company strategy and the role that the individual plays.
Uses knowledge tools and re- uses information for the benefit of projects, and of professional development. Uses and contributes to technical forums within the company environment and local professional communities and technical user groups.