Amazon Go is a new kind of store with no lines and no checkout you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com / go.
We are looking for a Workflow Manager- who is passionate about customer experience, thinks and acts globally, a strong communicator and networker to build successful working relationships across worldwide Amazon Go network and has the edge to drive industry standard innovations.
The ideal candidate will need to possess a strong schedule optimization background that enables him / her to manage quantitative planning to achieve productivity goals for the site, possess analytical background that enables him / her to manage global network planning, experience a wide range of problem solving situations which are strategic to real-time to identify opportunities for improvement and is able to extensively use data collection for further analysis.
Experience managing Workflow Analysts is required. You should be comfortable exercising judgement and making decisions in an ambiguous environment.
Developing positive working relationships and utilizing strong influencing skills across multiple stakeholders will be key to success in the role.
You will need a keen eye for numbers and should excel at running planning and operations of a team efficiently. Technical issues shouldn’t faze you.
You must be comfortable operating all of the systems, tools and devices used on your team. You will remove roadblocks for your team by guiding them on what issues should be escalated to support teams and what they can solve on their own.
You have a demonstrated history of thinking on your feet and identifying efficient short-term fixes while looking into a longer term solution.
You lead by example and are a role model when it comes to insisting on the highest standards and maintaining an atmosphere of respect for customers.
No task is beneath you. You fully live the Amazon Leadership Principles and are passionate about helping your team do the same.
You have a high bar for quality and hold your team to the same standards. This role requires candidates to be flexible to working in Night shifts and Rotational Week offs Please note : this team is not customer-facing.
Job Responsibilities :
Also, clearly communicate on risks, dependencies to manage, track exceptions